Accessibility

At HTC, we continually strive to improve the accessibility of our devices for individuals with disabilities, including individuals who are deaf, hard of hearing, blind, or visually impaired.

We designed this accessibility webpage as a resource for information about accessibility and hearing aid compatibility. If you have any additional suggestions or questions, please contact HTC Customer Support at 1-866-449-8358 (English), 1-866-963-0960 (Spanish), or 1-888-868-4154 (TTY). You can also reach Customer Support by email.

For more specific information, please scroll down to the following sections:

Information About Device Accessibility Features:

At HTC, we design our devices to include a range of features that can improve the experiences of individuals with disabilities.

You can find User Guides for HTC devices at the HTC Support Center. Please select your device from the drop-down menu at the top of the screen in order to view User Guides, "how-to" videos, and frequently asked questions related to your HTC device. If you would like a paper copy of any HTC User Guide, in regular or large text format, please contact HTC Customer Support at the contact information provided above.

If you would like more information about the accessibility features of HTC devices, please contact our Customer Support team at 1-866-449-8358 (English), 1-866-963-0960 (Spanish), or 1-888-868-4154 (TTY). You can also reach HTC Customer Support by email

Hearing Aid Compatibility

At HTC, we offer a variety of devices that can be used effectively by persons with hearing aids.  If you would like information about the hearing aid compatibility ratings system and the ratings of specific HTC devices, please visit our Hearing Aid Compatibility webpage.

Screen Readers:

Testing indicates that our customer support website content is generally compatible with certain popular screen readers. If you use a screen reader and want to discuss screen reader compatibility, please contact HTC Customer Support at 1-866-449-8358 (English), 1-866-963-0960 (Spanish), or 1-888-868-4154 (TTY). You can also reach Customer Support by email.

Internet Protocol Closed Captioning

For certain programming, closed captioning is available. If you have any questions, concerns, or complaints about your experience with Internet protocol closed captions, please contact our Customer Support team at 1-866-449-8358 (English), 1-866-963-0960 (Spanish), or 1-888-868-4154 (TTY). You can also reach HTC Customer Support by email. Or you may contact:

 

Daniel O'Brien, Director, Product Management
13920 SE Eastgate Way, Suite 200
Bellevue, WA 98005
Daniel_OBrien@htc.com
425-679-5393 (phone)
425-861-1715 (fax)

 

Information for HTC First Users:

If you are a new owner of an HTC First, please consult our HTC First Accessibility Guide for more information on how to get the most out of the accessibility features on your new device.

Information for Facebook® Home Users:

Certain accessibility features in HTC First may work better with Facebook Home turned off. To turn off Facebook Home for accessibility support:

  1. Press —, and then tap Home settings.
  2. Tap Turn Off Facebook Home, and then confirm your action.
  3. When prompted which Home screen you want to use, tap Launcher, and then tap Always.