HTC VIVE (Business Edition) LIMITED WARRANTY

PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. 

BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITED WARRANTY. 

THIS WARRANTY IS DISTINCT FROM ANY STATUTORY RIGHTS UNDER ANY MANDATORY CONSUMER PROTECTION LAWS APPLICABLE TO YOU. IT IS INTENDED TO GRANT YOU SPECIFIC, AND AS THE CASE MAY BE, ADDITIONAL RIGHTS, WITHIN THE LIMITS OF WHAT IS PERMISSIBLE UNDER THE LAW, AND IS NOT INTENDED TO REPLACE OR SUPERSEDE THESE STATUTORY RIGHTS. BEFORE EXERCISING YOUR RIGHTS UNDER THIS WARRANTY, YOU SHOULD FAMILIARISE YOURSELF WITH YOUR STATUTORY RIGHTS, AS IT MAY BE PREFERABLE TO EXERCISE THESE INSTEAD OF MAKING A CLAIM UNDER THIS WARRANTY.

THIS PRODUCT MAY BE USED FOR COMMERCIAL PURPOSES, PURSUANT TO THE VIVE BUSINESS EDITION END USER LICENSE AGREEMENT.

DEFINITIONS

The following definitions apply to this Limited Warranty:

  1. “Product” means the HTC VIVE (Business Edition) virtual reality system provided in the box at the time of original purchase from an authorized retailer and which consists of the VIVE Headset (Head Mount Device), the Link Box, the Handheld Controller and Base Station.

  2. “Accessory” or “Accessories” means other secondary component(s) that are supplied with the Product at the time of sale and included in the box and which includes the 3-in-1 Cable, the USB/HDMI Cable and the Power Adapter; providedthat it was manufactured by or for HTC and purchased from an authorized retailer and can be identified by the “HTC” trademark, trade name, or logo affixed to the component, if present, as originally supplied.

  3. “Warranty Period” for a Product and Accessories, means twelve (12) months from the date You purchased the Product from an authorized retailer.

  4. “You” or “Your” means the original retail purchaser and/or original end-user of the Product.

  5. “Normal Use Conditions” means the business-entity customers’ use of the Product or Accessory in accordance with the settings, methods and procedures set forth under the User Manual (as defined below).

  6. “User Manual” means the user instruction materials and safety guide packaged with the Product or Accessory or posted on-line.

WHO IS OFFERING THIS LIMITED WARRANTY

This Limited Warranty is granted to You by HTC Corporation of No. 23, Xinghua Road, Taoyuan District, Taoyuan City 330, Taiwan (“HTC”).

WHAT IS COVERED BY THIS LIMITED WARRANTY?

During the Warranty Period HTC warrants that the Product or Accessory will be free from defects in material and workmanship if used under Normal Use Conditions in accordance with the user instruction materials packaged with the Product or Accessory or posted on-line.

This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part to any subsequent purchaser or acquirer of the Product or Accessory or any other person. 

TERRITORY

This Limited Warranty is valid and enforceable only for Products or Accessories which HTC has released for sale in, and have been purchased in the United Kingdom.

A Product or Accessory can only be returned to be repaired under this Limited Warranty in the country where it was purchased.  Warranty service availability and response times may vary from country to country.

You also acknowledge that specific export laws and regulations may apply to you depending on your country of residence and you agree to comply with all such laws and regulations if you export your Product or Product Accessory. 

WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

This Limited Warranty does not apply other than to the Product or Accessory.  It therefore does not apply to any non-HTC equipment or any software whatsoever, whether developed by HTC or a third party, even if intended or labelled as for use with the Product.  Third party manufacturers, suppliers, or publishers may provide warranties for their own products and You may contact them directly for service.

EVEN WITH RESPECT TO THE PRODUCT OR ACCESSORY YOU PURCHASED, THIS LIMITED WARRANTY SHALL NOT APPLY:

  1. to malfunctions caused by unplugging the micro-USB / power cable from the "headset", "handheld controllers" or "base stations" while updating the firmware;

  2. if the Product or Accessory serial number, the date code, the water indicator, or the warranty seal (void label) has been removed, erased, defaced, or altered, or is illegible;

  3. to any deterioration of the cosmetic appearance of the Product or Accessory due to normal wear and tear;

  4. to consumable parts, such as batteries or protective coatings that are reasonably expected to diminish over time, unless failure has occurred due to a malfunction;

  5. to malfunctions caused by the battery, if improperly installed by You or another person,  if the seals of the battery enclosure or the cells are broken or show evidence of tampering, or if used in equipment other than that for which it has been specified;

  6. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of the Product or Accessory;

  7. to use not in accordance with the user manual or not under Normal Use Conditions;

  8. to rough handling; use outdoors; exposure to liquids beyond perspiration; , dampness or extreme thermal or environmental conditions or a rapid change in such conditions; corrosion; or oxidation;

  9. to unauthorized modifications or connections or unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;

  10. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but not limited to deficiencies in consumable parts) unless the defect was caused directly by a malfunction;

  11. to physical damage to the surface of the Product or Accessory , including but not limited to cracks or scratches on the surfaces of the Product or Accessory, including any screen or lens;

  12. to any computer or other product to which the Product may connect.  HTC does not warrant that the operation of the Product or Accessory will be uninterrupted or error-free;

  13. where the software loaded on the Product, including but not limited to the operating system and/or firmware, needs to be upgraded, if such updates can be loaded by You;

  14. to any Product in which the operating system and/or firmware has been altered, including any failed attempts to alter the operating system, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by HTC; or

  15. to malfunctions caused by the use of the Product or Accessory with or connection of the Product to an accessory not approved or provided by HTC or used in any way other than its intended use and where such defect is not the fault of the Product itself.  Use of non-HTC accessories may void this Limited Warranty.

HOW DO I OBTAIN WARRANTY SERVICE?

In the event of a perceived malfunction in the Product or Accessory, You should take the following actions:

  1. Refer to the user manual and/or resources available at www.htcvive.com/uk/support/ in order to identify and correct the problem. Please note that opening the Product or Accessory may cause damage that is not covered under the Limited Warranty. 

  2. If the problem cannot be resolved by reference to the user manual and/or resources available at www.htcvive.com, You should contact the Retailer from which You purchased the Product or Accessory or visit www.htcvive.com/uk/support/ for further information on contacting HTC customer care for assistance. Only HTC or a HTC authorized service center should perform service on the Product or Accessory.  

  3. When You contact the retailer or HTC, please be sure to have the following information available:
    1. The model and serial number of the Product or Accessory.
    2. Your full address and contact information.
    3. A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty.

Upon completion of these steps, HTC will provide You with instructions regarding how and when the Product or Accessory should be returned. You may be responsible for costs in connection with the return of the Product or Accessory to HTC.

If You return the Product or Accessory during the Warranty Period and it satisfies the terms of this Limited Warranty, HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may involve the use of a functionally equivalent reconditioned Product and/or parts. The retailer or HTC will return the repaired or replacement Product or Accessory to You in good working condition. Any Product, Accessory, or parts or components thereof that are replaced under the terms of this Limited Warranty become the property of HTC.

Rather than ask You to return the Product or Accessory, HTC may instead elect to supply user-installable parts directly to You to fulfill its Limited Warranty obligations.  You in turn agree to return the replaced parts if requested by HTC.

HTC must be notified of a perceived malfunction during the applicable Warranty Period in order for You to be eligible for any remedy under the Limited Warranty.  Do not ship Your Product or Accessory directly to HTC unless You are asked to do so when following the steps above.  If You need to return the Product or Accessory for warranty service, the steps above must be followed.

LIMITATION OF LIABILITY

EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY, HTC SHALL ONLY BE LIABLE FOR LOSSES OR DAMAGES YOU SUFFER AS A RESULT OF HTC BREAKING THIS LIMITED WARRANTY IF THE LOSSES ARE A FORESEEABLE CONSEQUENCE OF THIS BREACH. WE ARE NOT RESPONSIBLE FOR INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE AND WHICH ARE NOT FORESEEABLE BY YOU AND HTC INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY.

NOTWITHSTANDING THE FOREGOING AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, THE ENTIRE LIABILITY OF HTC AND ITS SUPPLIERS UNDER ANY PROVISION OF THIS LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT OR ACCESSORY (AS APPLICABLE). THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.

GENERAL PROVISIONS

  1. Governing Law:  This Limited Warranty will be governed by the law of the country in which the Product and/or Accessories were purchased and the relevant courts of that country will have exclusive jurisdiction in relation to this Limited Warranty.

  2. Severability:  Except as specifically provided above, if any part of this Limited Warranty is found by a court to be invalid or unenforceable, this will not affect the validity enforceability of any other part of the Limited Warranty.