Answers to some common questions
  • 1.
    How do I reset my phone back to the factory default settings?
    Warning: Resetting your phone will erase your phone completely. Remember to backup your phone information and settings.

    From the home screen please press MENU, then tap Settings > SD & phone storage > Factory data reset > Reset phone.

    You can also perform a factory reset by using the buttons on the phone. 1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP.

    NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please backup your files first. To backup all of your personal information on your phone, please refer to "How do I backup my phone".
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  • 2.
    How do I delete the browsing history from my browser?
    To delete the browsing history on the phone, from the home screen please press All apps > Internet > MENU > More > History > MENU > Clear history.

    NOTE : All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.
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  • 3.
    How do I remove the Memory Card?
    With the phone turned off, place it face down in the palm of your hand. Pull upwards on the notch near the top of the handset.

    Hold your phone securely then at the left side of the handset pull the storage card in to eject it from its slot.
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  • 4.
    How do I find the IMEI/MEID of my phone?
    There are two ways you can find the IMEI/MEID on your handset: 1. You can get the IMEI/MEID and phone number of your handset from the home screen, please press MENU > Settings > About phone > Phone identity. 2. Taking the back cover and battery out, the IMEI / MEID is printed on the sticker at the back of the handset.

    NOTE: IMEI or International Mobile Equipment Identity is the number used to identify GSM phones. MEID or mobile Equipment Identifier is the number used to identify CDMA phones.
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  • 5.
    How can I change my contact's primary number?
    To change a contact's primary number, from the home screen please press All apps > People then tap a particular contact you would like to edit. This will take you to the contact details. Next tap and hold the number you would like to make primary, several options will appear, then tap Set as primary number.

    NOTE : All apps is the square icon in the lower left corner of the home screen that opens the phone's application menu.
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  • 6.
    How do I remove the back cover?
    With the phone turned off, place it face down in the palm of your hand. Pull upwards on the notch near the top of the handset.
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  • 7.
    How do I remove the battery?
    With the phone turned off, place it face down in the palm of your hand. Pull upwards on the notch near the top of the handset.

    Hold your phone securely then lift out the battery from the notch near the camera lens.
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