SETTINGS & SERVICES
Resetting HTC One (Hard reset)
SETTINGS & SERVICES

Resetting HTC One (Hard reset)

If HTC One has a persistent problem that cannot be solved, you can perform a factory reset (also called a hard reset or master reset). A factory reset reverts the phone back to its initial state — the state before you turned on the phone for the first time.
Important: Factory reset will remove all data on your phone storage, including apps you've downloaded and installed, your accounts, your files, as well as system and app data and settings. Be sure to back up any data and files you want to keep before you do a factory reset.
Note: A factory reset may not permanently erase all data from your phone, including personal information.

Performing a factory reset from settings

  1. Go to Settings, and then tap Backup & reset.
  2. Tap Reset phone.
  3. Tap OK.

Performing a factory reset using hardware buttons

If you can’t turn HTC One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One.

  1. Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
  2. Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
  3. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
 
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