COMMON QUESTIONS:
GETTING STARTED
  • 1:
    What's new in the Android 5.0 Lollipop update?

    What's new in the Android 5.0 Lollipop update?

    The Android™ 5.0 Lollipop update provides system enhancements and app updates.

    System enhancements

    • Moved the notification options from Display, gestures & buttons to the renamed Sound & notification settings
    • New option to choose which apps to get notifications from in Sound & notification > App notifications
    • New Smart Lock security feature with options for face matching or trusted device pairing
    • New search option in Settings
    • Android Beam™ is now an option in the share menu
    • More display options in Accessibility settings, such as color inversion and color correction
    • New look for the Recent apps screen, with the option to revert to the previous grid view layout
    • Quick Settings can also be accessed by swiping down twice from the status bar
    • After restarting the phone, all recently opened apps will still be present on the Recent apps screen
    • New screen pinning feature to lock the display on the current app
    App updates
    • Redesigned layout for Google® apps such as Gmail and Maps
    • New productivity-related apps from Google®, such as Docs, Sheets, and Slides
     
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  • 2:
    Why does the weather clock widget sometimes appear on HTC BlinkFeed, and sometimes it doesn't?

    Why does the weather clock widget sometimes appear on HTC BlinkFeed, and sometimes it doesn't?

    The weather clock widget doesn't show on HTC BlinkFeed by default. This is because the widget panel which is your main Home screen by default already has the weather clock widget.

    Once you change HTC BlinkFeed to be your main Home screen, the weather clock widget will then show on HTC BlinkFeed. For details, see the topic about changing the main Home screen in the user guide or how-tos.

     
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  • 3:
    Will HTC BlinkFeed use up too much power and memory?

    Will HTC BlinkFeed use up too much power and memory?

    HTC BlinkFeed is optimized to work well on your phone without draining your battery or taking too much memory or RAM.

    Even when you've set HTC BlinkFeed to update frequently, your battery usage is about the same as when you're browsing stuff on your phone. Also, RAM usage of HTC BlinkFeed is low. This, of course, depends on the number of feed sources you have selected in HTC BlinkFeed.

     
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  • 4:
    What's the auto-refresh schedule of HTC BlinkFeed?

    What's the auto-refresh schedule of HTC BlinkFeed?

    You can refresh HTC BlinkFeed anytime by manually pulling down on the screen. If you want feeds to auto-refresh, here's when HTC BlinkFeed automatically refreshes content:
    • If your phone is on Wi‍-Fi, HTC BlinkFeed refreshes content every hour.

      Plug in your phone while connected to Wi‍-Fi and HTC BlinkFeed refreshes every fifteen minutes.

    • If you've set HTC BlinkFeed to auto-refresh using your mobile data or Wi‍-Fi connection, content will be refreshed every two hours when the phone uses data connection.
    • Some feeds from apps like Calendar may only happen once per day.

    Updating content for the first time for newly added feeds may take a few minutes.

     
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  • 5:
    Can I still use HTC BlinkFeed even when I'm offline?

    Can I still use HTC BlinkFeed even when I'm offline?

    Yes. HTC BlinkFeed displays cached content when you're not connected to the Internet.

    Go to HTC BlinkFeed settings and tap Offline news reading to set whether to cache text only or full articles for offline reading.

     
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  • 6:
    How do I switch between HTC BlinkFeed and the home screen app that I downloaded?

    How do I switch between HTC BlinkFeed and the home screen app that I downloaded?

    1. Go to Settings, and then tap Personalize.
    2. Tap Home screen.
    3. Choose which home screen mode you want to use — the home screen app you downloaded or HTC BlinkFeed.
    Note: This feature may not be available in some phones.
     
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  • 7:
    Can I change the color theme of HTC BlinkFeed and apps?

    Can I change the color theme of HTC BlinkFeed and apps?

    In Settings, you can choose a preset theme that has a different set of colors. You can't choose your own colors.
    1. Go to Settings, and then tap Personalize.
    2. Tap Theme.
    3. Tap a thumbnail that has the set of colors you like, and then tap Apply.
    4. Tap No to keep your current Home wallpaper, or tap Yes to use the selected theme's wallpaper.
     
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  • 8:
    Does a SIM card need to be inserted to use HTC Transfer?

    Does a SIM card need to be inserted to use HTC Transfer?

    No. HTC Transfer uses Wi‍-Fi® to transfer your data from your old phone to your new phone. On your old phone, you can either use a Wi‍-Fi or data connection to download the HTC Transfer Tool.
     
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  • 9:
    What are the changes in the Android 5.0 update?

    What are the changes in the Android 5.0 update?

    Due to changes in Android 5.0, the following features are no longer supported in this update:

    • Lock screen widgets
    • Swiping right or left to unlock the screen to HTC BlinkFeed™ or the default Home screen
    • Notes app

    Also, due to the changes in the design of some HTC apps, the 3D Globe graphics in the Clock app's World Clock tab has been removed.

     
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  • 10:
    Can I cut my SIM to a micro SIM so it can fit in my phone?

    Can I cut my SIM to a micro SIM so it can fit in my phone?

    No, do NOT do so.

    If you insert a modified SIM, it may get stuck in the SIM slot. You can get a micro SIM from your mobile operator or the retail store where you bought the phone.

    Also, if you’re using a nano SIM card with a card adapter, never insert the adapter when it’s empty. This may damage the card slot.

     
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  • 11:
    Can the lock screen be removed or hidden?

    Can the lock screen be removed or hidden?

    Yes. If you prefer not to have a lock screen, you can disable it in Settings.
    1. Go to Settings, and then tap Security > Screen lock.
    2. Tap No lock screen. Both the security and lock screens will be disabled.
    Note: Some Exchange security policies may force a lock screen to be enabled with a PIN and/or password.
     
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  • 12:
    How do I switch between the HTC Sense keyboard and third-party input methods?

    How do I switch between the HTC Sense keyboard and third-party input methods?

    If you installed a third-party input method or keyboard, turn it on and select it as your current keyboard.
    1. Go to Settings, and then tap Language & keyboard.
    2. In Language & keyboard screen, tap Current Keyboard > Choose Keyboards.
    3. Tap the On/off switch of the third-party input method.
    4. Press .
    5. Tap Current Keyboard, and then choose whether to use HTC Sense Input or the third-party input method.
     
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