Answers to some common questions
  • 1.
    Can I cut my old SIM card so it will fit into the microSIM slot of my phone?
    HTC strongly recommends against cutting or altering your SIM card in any way. Doing so may damage your SIM card and phone, and may void your warranty.

    Please contact your local mobile operator to find out how to get a microSIM card.

    NOTE: Some mobile operators may charge a fee for replacing your SIM with a microSIM card.
    0 People found this helpful
  • 2.
    What information should I prepare before I contact the HTC repair service?
    Please make sure the following information is at hand: 1. Model name or number 2. Serial number and IMEI number 3. Your full address and contact information 4. A copy of your original invoice, receipt, or bill of sale of the purchase of the product.

    NOTE: HTC will provide you with instructions on how and when the defective product should be returned for repair. If the defective product is still within the warranty period, we will cover the cost of shipping both ways.
    0 People found this helpful
  • 3.
    How do I find the serial number of my phone?
    To find the serial number of your phone, you can check one of the following: 1. Proof of purchase 2. Giftbox label 3. SIM card tray 4. From the top of your screen, slide your finger downward to open the Notifications panel. Then tap Settings > About phone > Phone identity. 5. If your phone has a removable battery, remove the back cover and take the battery out. There's a sticker on the inside that shows the serial number.
    0 People found this helpful
  • 4.
    When will HTC Sync Manager be released for my HTC One and how can I sync my HTC One to my PC now?
    HTC Sync Manager is now available in our support website at http://www.htc.com/www/help. Just connect your HTC One to your Windows computer with the supplied USB cable, and then select HTC Sync Manager when you're prompted on your phone and your computer to automatically access the download page.

    After you have downloaded and installed HTC Sync Manager, reconnect your phone to your computer. HTC Sync Manager then detects your phone and installs its drivers to your computer. Once this is done, you will be able to set up HTC Sync Manager to sync your data. See our HTC Sync Manager FAQ and how-tos for details.
    0 People found this helpful
  • 5.
    Is there a quicker way I can uninstall an app that I've downloaded from Google Play Store?
    1. Tap the All apps icon at the bottom center of the Home screen to go to your apps list. 2. Press and hold the app you want to remove, and then drag it to the Uninstall button on the top left corner of the screen.
    0 People found this helpful
  • 6.
    How many apps or shortcuts can I put into a folder on my Home screen?
    You can put up to 16 apps or shortcuts into a folder.
    0 People found this helpful
  • 7.
    How do I find the IMEI/MEID of my phone?
    To find the IMEI/IMEID of your phone, you can check one of the following: 1. Proof of purchase 2. Giftbox label 3. SIM card tray 4. From the top of your screen, slide your finger downward to open the Notifications panel. Then tap Settings > About phone > Phone identity. 5. If your phone has a removable battery, remove the back cover and take the battery out. There's a sticker on the inside that shows the IMEI/MEID. 6. On the phone keypad, enter *#06#. You will then see the phone's IMEI.

    NOTE: IMEI (International Mobile Equipment Identity) is the number that's used to identify GSM phones. MEID (Mobile Equipment Identifier) is the number that's used to identify CDMA phones.
    0 People found this helpful