Answers to some common questions
  • 1.
    Why can't I see lyrics for every song?

    Why can't I see lyrics for every song?

    When you don't see lyrics for the song that you're currently playing on the Music app's Visualizer tab, these could be some of the reasons:
    • No lyrics information is currently available for the song on the server.
    • You've selected to update lyrics only through Wi‍-Fi, and you're not connected to a Wi‍-Fi network.

      To change this setting, on the Music app, tap > Settings, and then make sure that Wi-Fi only is not selected.

    • Metadata for the song—such as the artist or song name—don't match the data on the server. This means that the server can’t find corresponding lyrics.
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  • 2.
    Does my HTC phone have a dedicated camera button?

    Does my HTC phone have a dedicated camera button?

    No, but you can configure the VOLUME buttons to be your hardware shutter release or zoom buttons.

    For details, see the Camera section in the user guide or how-tos.

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  • 3.
    How do I save a frame from a clip taken in Zoe camera mode?

    How do I save a frame from a clip taken in Zoe camera mode?

    1. Open the Galleryapp.
    2. On the main screen, swipe to the Albums tab.
    3. Tap a tile to open an album.
    4. When you see the clip you want, tap it to view in full screen. You can identify clips taken in Zoe camera mode by the icon on the thumbnail.
    5. Tap to expand the burst shot taken. Select the frame that you want to save, and then tap Save frame.
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  • 4.
    How is Zoe camera mode different from Zoe mode of previous phones?

    How is Zoe camera mode different from Zoe mode of previous phones?

    The new Zoe camera mode is an improvement of HTC Zoe you enjoyed in the 2013 release of HTC phones that had HTC Sense 5 or 5.5.
    • Now, you only have to use one convenient button to take photos, videos, and burst shots.
    • The previous Zoe mode captures a short, fixed-length MP4 video along with a series of photos. Capturing starts 1 second before pressing the shutter, and continues to capture 3 seconds more.

      In the current Zoe camera mode, capturing starts when you press and hold the shutter. When you continue to hold the button longer than 3 seconds, you get a recorded video along with the burst shots for the first 3 seconds of the video.

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  • 5.
    Why do I see irrelevant tweets about a TV show?

    Why do I see irrelevant tweets about a TV show?

    Posts on the Fan Talk tab are collected from Twitter hashtags. But some users may have used hashtags on posts that are not related to a show. To get more relevant content, tap the hashtag bar to manually remove or add hashtags about a show.
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  • 6.
    When I’m playing music or video in an app, audio only plays back from the top speaker. Why is that?

    When I’m playing music or video in an app, audio only plays back from the top speaker. Why is that?

    This may occur if you've previously played media in the Google Chrome browser.
    Please update your Google Chrome browser to the latest version – 35.0.1916.122 or higher. To update it, open Google Play Store, go to My apps, and then tap Chrome Browser > Update.

    If you temporarily don't have Internet access and can't update, close the Google Chrome browser. Press to open the Recent Apps screen, and then drag Google Chrome up to close it.

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  • 7.
    Why aren’t my calendar events showing up?

    Why aren’t my calendar events showing up?

    If you can't find events from your email accounts or social networks in Calendar, check whether the Calendar sync is turned on in Settings.
    1. Go to Settings, and then tap Accounts & sync.
    2. Tap an account type. If multiple accounts are supported (such as Exchange ActiveSync®), tap the account you want to sync.
    3. Select Calendar, and then tap > Sync now.
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  • 8.
    There are some keys on my actual remote that are not on the TV app's remote control. Can I add them?

    There are some keys on my actual remote that are not on the TV app's remote control. Can I add them?

    Yes. You can manually add and configure buttons. You need to align the IR of your phone with the IR port of the actual remote when configuring the buttons.
    1. Open the TV app, and then tap .
    2. Swipe to the More tab.
    3. Tap .
    4. Enter the name for the button, and then follow the onscreen instructions to configure the button.
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  • 9.
    Why doesn't anything happen when I press the volume keys on the remote control?

    Why doesn't anything happen when I press the volume keys on the remote control?

    When your setup contains a TV, a set top box, and a home theater, the TV app assumes that the audio is piped through the home theater setup, and not through your TV or set top box.

    If you still use either your TV or set top box for volume control, then you need to reconfigure the volume keys to control the correct device in your room setup.

    1. Open the TV app, and then tap .
    2. Tap > Button setup.
    3. Select the volume keys, and then follow the onscreen instructions to reconfigure the volume control.
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  • 10.
    Why can't I see any Facebook and Twitter posts when viewing details about a TV show?

    Why can't I see any Facebook and Twitter posts when viewing details about a TV show?

    There may not be enough trending topics about a show. Also, some shows don't have social media accounts. If that's the case, the Official Feed tab will be hidden.
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  • 11.
    What's the difference between Sports and Live Sports on the TV app?

    What's the difference between Sports and Live Sports on the TV app?

    Sports displays sports-related shows offered by your TV provider, including news, talk shows, and actual broadcasts of live or replayed games.

    Live Sports, on the other hand, lists games that are currently in session. If an ongoing game is shown by your TV provider, Live Sports broadcast information will be available.

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  • 12.
    Can I rearrange the lens filters in Gallery?

    Can I rearrange the lens filters in Gallery?

    Yes, just press and hold it and drag it to a new location.
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  • 13.
    When creating my custom lens filter, does the order of the filters matter?

    When creating my custom lens filter, does the order of the filters matter?

    Yes. The order of the filters may change the overall outcome of the image.
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  • 14.
    Can I get more than 20 frames when taking burst shots?

    Can I get more than 20 frames when taking burst shots?

    Yes. Just make sure that the Limit to 20 frames option isn't selected.
    To do this, switch to Camera mode first. Tap > > Continuous shooting. Clear the Limit to 20 frames option.
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  • 15.
    Will my captured photos have geo-tags?

    Will my captured photos have geo-tags?

    If you turned on location services in Settings, then yes, your captured photos will have geo-tags or location information. By default, photo geo-tagging is turned on.

    If you don't want your photos to have geo-tags, clear the Geo-tag photos option in Camera settings.

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  • 16.
    Can I keep the camera on standby to save battery, and how?

    Can I keep the camera on standby to save battery, and how?

    Yes. While waiting to capture your next subject, press the POWER button to switch to Sleep mode. When you're ready to capture again, just press POWER again.

    Even if you've set a screen lock with credentials, your phone bypasses the security screen and immediately launches Camera. When you close Camera, that's when you'll be prompted to unlock the screen lock.

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