Before you send your phone for repair, make sure that all possible troubleshooting steps have been done. If not, please contact technical support from the country where you purchased the phone. Please backup your phone if necessary. Your Google contacts, calendar and Gmail are automatically backed up to Google servers. In addition, this phone can log applications you downloaded from Android Market.
To restore downloaded applications after resetting your phone, log into your Google account then use Android Market to download the applications you previously downloaded. There is a record of what you previously downloaded in the "Downloads" of the Android Market interface.
NOTE 1 : An Internet connection (Wi-Fi, GPRS/3G, etc.) is required to access Android Market. Your mobile operator may charge for using GPRS/3G.
NOTE 2: For possible troubleshooting steps, please make sure that you have called for assistance about your handset.
NOTE 3: Android Market requires Wi-Fi or GPRS/3G in order to work properly, and usage may shorten the handset's battery life. Please refer to "How can I prolong my handset's battery life?"
NOTE 4: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please backup your files first. To backup all of your personal information on your phone, please refer to the "How do I backup my phone".