Answers to some common questions
  • 1.
    How can I transfer music from my computer to my phone?
    Connect your phone to your computer using the supplied USB cable, and then copy your files over to your phone.

    To find out how, go to our HTC support site. Select your phone model, and then under How-tos: See "Copying files to or from the phone storage" to copy files to the phone's built-in storage. See "Copying files to or from the storage card" if your phone model supports a storage card.
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  • 2.
    How can I combine duplicated contacts on my phone?
    When your phone finds contacts that can be merged, you’ll see a link notification when you open the People app. 1. On the People tab, tap the Link suggestion notification when available. You'll see a list of suggested contacts to merge. 2. Choose the contacts you want to merge.

    Some HTC phone models may not support this feature. If your phone doesn't have this feature, use your computer to access your Gmail. Gmail on the web allows you to merge duplicate contacts.
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  • 3.
    How can I transfer contacts to my phone?
    The easiest way is to store your contacts in your Google Account. This way, you can just sign in to your Google Account on your new phone and your contacts will be synced to your phone.

    There are also other ways for transferring contacts:

    1. Sync with your computer: Sync the contacts from your old phone to your computer, and then use HTC Sync or HTC Sync Manager to sync your phone with your computer's Microsoft Outlook, Outlook Express or Windows Contacts. 2. Social network accounts: Log in to your favorite social networks to import contact information from them. 3. SIM card: Import all your SIM contacts to your phone. 4. Microsoft Exchange ActiveSync: Sync your work contacts from the Microsoft Exchange ActiveSync Server in your workplace. 5. Transfer: Use the Transfer app to transfer not only your contacts, but also calendar events and text messages from your old phone to your phone.
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  • 4.
    How do I know if my phone can be used in another country's local network?
    You can do the following to check:

    1. Check the network specs of your phone in the HTC website. (Go to the website of the country where you bought the phone.) 2. Check the supported network band in the country where you will be traveling. 3. Check if cross-country roaming has been activated by your mobile operator.
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  • 5.
    How can I transfer photos from my phone to my computer?
    Connect your phone to your computer using the supplied USB cable, and then copy your files over to your phone.

    To find out how, go to our HTC support site. Select your phone model, and then under How-tos: See "Copying files to or from the phone storage" to copy files to the phone's built-in storage. See "Copying files to or from the storage card" if your phone model supports a storage card.
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