HARDWARE & OTHER FAQs
COMMON QUESTIONS
COMMON QUESTIONS
Select an issue from the dropdown:
  • 1:
    How can I prolong my handset's battery life?
    Please follow these simple tips in order to maximize battery life.

    1. When not in use, always disable your phone’s Wi-Fi, Bluetooth and GPRS. If the phone is not in use, set the battery power to the minimum level. 2. Set the backlight setting to its minimum. 3. Always charge the phone using the power adapter since charging through USB uses low voltage. 4. Try uninstalling 3rd party software. Since it is not tested by HTC, there is a risk in impacting your phone’s performance, including battery life. 5. Please check if there are any applications running in the background. Please press MENU on the home screen > Settings > Applications > Running services. You will find all the running applications on this screen and you have an option to stop them by tapping on a running application. 6. You may also check the signal strength in your area. Whenever it gets unstable, the phone will keep searching for a stronger signal. This may also shorten battery life.

     
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  • 2:
    How do I find the IMEI of my phone?
    There are three ways you can find the IMEI on your handset: Please press Phone on the home screen and dial *#06#; this will automatically display the handset's IMEI. You can get the IMEI and serial number of your handset by pressing MENU from the home screen > Settings > About phone > Phone Identity. Another way is by removing the back cover and battery. The IMEI is printed on the sticker beneath the battery, inside the handset.
     
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  • 3:
    How do I reset my phone back to the factory default settings?
    Warning: Resetting your phone will erase your phone completely. Remember to back up your phone information and settings.

    Please press MENU on the Home screen, then tap Settings > SD & phone storage > Factory data reset > Reset phone.

    You can also perform a factory reset by using the buttons on the phone. 1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP.

    NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory; please back up your files first. To back up all of your personal information on your phone, please refer to "How do I back up my phone?"
     
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  • 4:
    How do I increase my accuracy on the keyboard?
    You can increase your accuracy on the keyboard by calibrating the keyboard to be more suitable to your tapping habits.

    Please press MENU on the home screen > Settings > Language & keyboard > Touch Input > Text input > Calibration tool. Tap the given phrase and after you have completed the calibration, the keyboard should be more attuned to your touch screen habits.
     
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  • 5:
    Where can I buy the HTC Vision?
    Please go to our website http://www.htc.com and go to the where to buy tab to find a list of HTC authorized dealers and resellers.
     
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  • 6:
    Why does the phone heat up when I’m charging the battery or when I’m making long calls?
    When using your phone for prolonged periods of time, such as when you’re talking to the phone, charging the battery, browsing the web or using navigating software, the device may become warm. In most cases this is normal and therefore should not be interpreted as a problem with the phone.
     
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  • 7:
    How do I remove the back panels?
    There are only back panels on the HTC Desire HD as it has an aluminum unibody much like the HTC Legend. To remove the back panel that conceals the battery, please turn the phone face down on the palm of your hand with the phone turned off, pull the notch upwards on the panel located on the right side of the handset. The battery should slide off to the right.
     
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  • 8:
    How can I edit Microsoft office files such as word, excel or PowerPoint?
    You can view and edit Microsoft office word and excel files and view PowerPoint files using the Quickoffice application on the handset.

    Please transfer files onto the handset's micro SD card using HTC Sync or disk drive mode with a PC. To view Microsoft office files, please press All apps on the home screen > Quickoffice. The Quickoffice application will automatically search the micro SD card for Microsoft office files and display the results. Tap on a filename on the results screen to open the file and view it.

    To edit a word file, please press MENU > Edit to edit the contents on word file when you are viewing it. To edit an excel file, please press MENU > Edit to edit the contents on word and excel files when you are viewing it. To edit a PowerPoint file, please hold and press the texts you want to edit, then tap Edit Text to edit the PowerPoint file when you are viewing it.

    You can also create a new word or excel file by pressing MENU on the results screen > New > choose from word or excel.

    NOTE: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.
     
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  • 9:
    How do I remove the Memory Card?
    There are only back panels on the HTC Desire HD as it has an aluminum unibody much like the HTC Legend. Please face the back of the phone and turn it upside down with the phone turned off, push upwards on the bottom panel that conceals the SIM and micro SD cards. Push the micro SD card inwards to eject it and gently pull it out.
     
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  • 10:
    How can I transfer my data from my old phone to my handset?
    To import your sms, calendar or contact from old phone to the new HTC phone, press All apps on the home screen > Transfer Data > Next, select your old phone and tap Next to pair with your old phone. Enter the passkey on your old phone, and then select the Contacts check box (and other types of data you want to import), and then tap Next. The Desire HD phone will start importing data from the old phone, press Done when finished.

    NOTE 1: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

    NOTE 2: The application helps user import his personal data, including SMS, calendar, contact, from his old phone to the new HTC phone via Bluetooth.

    NOTE 3: Transfer Data supports most of non-HTC brand as source phones.

    NOTE 4: This function requires Bluetooth services in order to work properly, and usage may shorten the handset's battery life
     
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  • 11:
    What is live wallpaper?
    Live wallpaper will display animation on the desktop of your phone. To change live wallpaper on your phone, please MENU on the home screen > Wallpaper > Live wallpapers, then select the one you want.
     
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  • 12:
    Can I change my primary Google account on my handset?
    Once you have configured your first Google account on the handset, it is treated as the primary one. The primary Google account is utilized by all applications on the handset that are linked to Google like Android Market, Gmail, Google Maps, etc. The only way to remove or change the primary Google account on the handset is by performing a hard reset.

    NOTE 1: Performing a hard reset will wipe out all user data on the phone memory, please backup your data before proceeding.

    Note 2: Please refer to the "How do I reset my phone back to the factory default settings?" FAQ.
     
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  • 13:
    How do I remove the battery?
    There are only back panels on the HTC Desire HD as it has an aluminum unibody much like the HTC Legend. To remove the back panel that conceals the battery, please turn the phone face down on the palm of your hand with the phone turned off, pull the notch upwards on the panel located on the right side of the handset. The battery should slide off to the right.
     
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  • 14:
    How do I use the Java application on the handset?
    The Java application on the handset allows you to install java games like .jad files and run them on the handset.

    To install a java game, please put the .jad file on the root folder of your micro SD card. From the home screen, please press All apps > Java. On the Java application screen, press MENU > SD card to search for the .jad files that you have copied onto the micro SD card. It will show the results and please tap on the file that you want to install. Tap on the location you wish to install it to. After the installation completes, you will be able to see the game on the folder that you installed it to using the Java application. Tap the game to start playing.

    NOTE 1: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

    NOTE 2: Some java games may not be compatible with the handset, please verify with the developer if you experience compatibility issues.
     
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  • 15:
    How do I remove the SIM card?
    There are only back panels on the HTC Desire HD as it has an aluminum unibody much like the HTC Legend. Please face the back of the phone and turn it upside down with the phone turned off, push upwards on the bottom panel that conceals the SIM and micro SD cards. Gently pull the SIM card from the slot containing it.
     
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  • 16:
    Where can I find the handset's SAR?
    Please verify the Specific Absorption Rate (SAR) from the sticker on the box of your handset.
     
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  • 17:
    How do I create a keyboard shortcut for my application or shortcut function?
    To create a keyboard shortcut, from the home screen please press MENU > Settings > Applications > Quick launch. This screen will show the keyboard shortcuts and allow you to assign, change or remove shortcuts.

    To assign a keyboard shortcut, please press a letter that has no assigned shortcut and select an application from the list; to switch to shortcut functions, and then press MENU > Shortcuts.

    To change a keyboard shortcut, please press a letter that has an assigned shortcut and select an application from the list; to switch to shortcut functions press MENU > Shortcuts.

    To remove a keyboard shortcut, please press and hold a letter that has an assigned shortcut until a pop up menu appears and then tap OK.

    You can have a total of 26 keyboard shortcuts assigned to letters A to Z. To execute a keyboard shortcut, please press SEARCH + LETTER (A to Z). You can do this command no matter which screen you are currently on.
     
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  • 18:
    What is Quick Lookup?
    The Quick Lookup reference tool integrates five online resources: Wikipedia, YouTube, Google Search, Google Dictionary and Google Translate. You can easily search for items, meanings, translations and other relevant information about anything that you want to look up.

    To use it, press All apps > Quick lookup. Enter text in the search field and tap search. You can easily switch resources by sliding your finger on the resources' icons at the bottom of the screen. To rearrange your resources, press and hold on an icon until it comes off and then move the icon to your desired order, or drag the icon to the middle of the screen to remove that resource.

    NOTE: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.
     
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  • 19:
    How can I edit my signature on my email account?
    To change your signature on the email application, please press All apps on the home screen > Mail > MENU > More > Settings > General settings > Signature to edit your own signature.

    To change your signature in your Gmail account please press All apps on the home screen > Gmail > MENU > More > Settings > Signature to edit your own signature.

    NOTE 1: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

    NOTE 2: The email program on your phone is different from the Gmail application and thus has different settings.
     
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  • 20:
    Can I search for items on my handset?
    You can search items on your handset like people, messages, mail, applications, settings, etc. using the Search anywhere application on the handset. Please press All apps > Search anywhere. Type the name of a setting, contact, application, message, email and the handset will search virtually anything that matches your search. You can also limit your search to a particular item on the handset by pressing on the icon on the left side of the search bar.

    NOTE: All apps is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.
     
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  • 21:
    How can I assign an application to my shortcut keys?
    User assigned keys are hardware buttons on the handset that can be customized according to a user's preference. You can use the User assigned keys to quickly access applications or shortcuts of your choice.

    There are 2 ways you can assign a shortcut for the User assigned keys. The first way is through settings. Please Press MENU on the home screen > Settings > User assigned key. Tap the key you want to assign a function on and select from the list of applications or shortcuts. Alternatively, you can also press on a User assigned key that has no function assignment and the handset will prompt you to assign the function you want.
     
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