Answers to some common questions
  • 1.
    How can I prolong my handset's battery life?
    Please follow these simple tips in order to maximize battery life.

    1. When not in use, always disable your phone’s Wi-Fi, Bluetooth and GPRS. If the phone is not in use, set the battery power to the minimum level. 2. Set the backlight setting to its minimum. 3. Always charge the phone using the power adapter since charging through USB uses low voltage. 4. Try uninstalling 3rd party software. Since it is not tested by HTC, there is a risk in impacting your phone’s performance, including battery life. 5. Please check if there are any applications running in the background. From the Home screen please press MENU > Settings > Applications > Running services. You will find all the running applications on this screen and you have an option to stop them by tapping on a running application. 6. You may also check the signal strength in your area. Whenever it gets unstable, the phone will keep searching for a stronger signal. This may also shorten battery life.

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  • 2.
    How do I find the IMEI/MEID of my phone?
    There are three ways you can find the IMEI/MEID on your handset: 1. You can get the IMEI/MEID and phone number of your handset from the Home screen. Please press MENU > Settings > About phone > Phone identity. 2. Taking the back cover and battery out, the IMEI / MEID is printed on the sticker at the back of the handset. 3. With the phone keypad on, dial *#06#; this will automatically display the handset's IMEI.

    NOTE: IMEI or International Mobile Equipment Identity is the number used to identify GSM phones. MEID or mobile Equipment Identifier is the number used to identify CDMA phones.
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  • 3.
    How do I keep the screen turned ON while charging the phone?
    You can keep the phone screen from turning off while you’re charging the phone. From the Home screen please press MENU > Settings > Applications > Development, then select the Stay awake check box.

    NOTE : "Stay awake" usage may shorten the handset's battery life. Please refer to "How can I prolong my handset's battery life?"
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  • 4.
    Why does the phone heat up when I’m charging the battery or when I’m making long calls?
    When using your phone for prolonged periods of time, such as when you’re talking on the phone, charging the battery, browsing the web or using navigation software, the device may become warm. In most cases this is normal and therefore should not be interpreted as a problem with the phone.
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  • 5.
    How can I edit Microsoft office files such as Word, Excel or PowerPoint?
    You can view and edit Microsoft Office Word and Excel files, and view PowerPoint files using the Polaris Office application on the handset.

    Please transfer files onto the handset's microSD card using HTC Sync or Disk drive mode with a PC. To view Microsoft Office files, from the Home screen please press All apps > Polaris Office. The Polaris Office application will automatically search the microSD card for Microsoft Office files and display the results. tap a filename on the results screen to open the file and view it.

    To edit a Word file, please press MENU > Edit to edit the contents of the Word file when you are viewing it. To edit an Excel file, please tap a cell and place text or values in the formula bar. To edit a PowerPoint file, please press MENU > Edit to edit the contents of the PowerPoint file when you are viewing it.

    NOTE 1: Please refer to the "Where can I purchase applications for my phone?" FAQ for instruction on how to search and download an application from the Market.

    NOTE 2: This function requires Wi-Fi or GPRS/3G in order to work properly, and usage may shorten the handset's battery life. Please refer to "How can I prolong my handset's battery life?" FAQ.

    NOTE 3: A mobile Internet connection (GPRS/3G) is required to access this service. Your operator may charge for using GPRS/3G.
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  • 6.
    How do I increase my accuracy on the keyboard?
    You can increase your accuracy on the keyboard by calibrating the keyboard to be more suitable to your tapping habits.

    From the Home screen please press MENU > Settings > Language & keyboard > Touch enter > Text enter > Calibration tool. Tap the given phrase and after you have completed the calibration, the keyboard should be more attuned to your touch screen habits.
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  • 7.
    How do I reset my phone back to the factory default settings?
    Warning: Resetting your phone will erase your phone completely. Remember to backup your phone information and settings.

    From the Home screen please press MENU, then tap Settings > SD & phone storage > Factory data reset > Reset phone.

    You can also perform a factory reset by using the buttons on the phone. 1. With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select FACTORY RESET, and then press POWER. 4. When asked to confirm, press VOLUME UP.

    NOTE: Resetting your handset to factory or manufacturer's default setting will delete all the data stored on your phone memory, please backup your files first. To backup all of your personal information on your phone, please refer to "How do I backup my phone".
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  • 8.
    Is there a way to modify camera mode so I can shoot better photos?
    Yes there are camera modes, which we call scenes. These scenes can be toggled so you can select the most appropriate mode depending on your subject and lighting environment. To access camera scenes from the Home screen, please press All apps > Camera > MENU > Scenes.

    NOTE : All apps is the square icon in the lower left corner of the Home screen that opens the application menu.
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  • 9.
    Can I take picture of myself but still see my image before capturing?
    You may easily capture a photo of yourself with the use of a front camera. To use the front camera, from the Home screen, please press All apps > Camera then tap the switch camera icon.

    NOTE 1: All apps option is the square icon on the lower left corner of the Home screen that opens the application menu.

    NOTE 2: The Switch camera icon is the one with two arrows on both side of the camera and is beside the shutter button.
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  • 10.
    Where can I find the handset's SAR?
    There are two ways you can check the SAR for you phone:

    1. Please verify the Specific Absorption Rate (SAR) from the schecker on the box of your handset. 2. Please see the Safety and regulatory guide in the box of your handset.
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  • 11.
    How do I remove the Memory Card?
    With the phone turned off, please place it in the palm of your hand with the front facing up. Push the button to release the back cover then push upward to separate the phone from the back cover.

    Hold your phone securely then lift out the battery from the notch near the camera lens then push the microSD to eject from it's slot.
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  • 12.
    Is there a way to view my social network without having to unlock the phone?
    Yes there is a way to view your most recent updates on your social media without unlocking the handset. You can choose several lock screen styles depending on which you would use most. Some of the styles are : Wallpaper, Photo album, Friend Stream, Weather, Stocks, Clock. To change lock screen style from the Home screen please press MENU > Personalize > Lock screen and then choose the style you prefer.
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  • 13.
    Can I set-up a phone lock aside from the Locking Pattern?
    Yes, there are three different types of screen lock you can use. To set-up a screen lock, from the Home screen please press MENU > Settings > Security > Set-up screen lock. You can use the following as a screen lock:

    1. Pattern - Set a screen lock pattern by following the onscreen instructions. 2. PIN - Set a numeric password of at least four digits. 3. Password - Set an alpha-numeric password. Tap the text field to show the onscreen keyboard, then enter your password.

    NOTE: In case you forgot you screen lock password, you may need to perform hard reset on the phone, please refer to the "How do I reset my phone back to the factory default settings?"
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  • 14.
    Is there a way to use voice commands on the phone?
    Yes you can use voice commands on your handset by using Voice Dialer. To access Voice Dialer from the Home screen, please press All apps > Voice Dialer then give valid commands like or .

    NOTE 1: All apps option is the square icon on the lower left corner of the Home screen that opens the application menu.

    NOTE 2: An Internet connection (Wi-Fi, GPRS/3G, etc.) is required to access this service. Your operator may charge for using GPRS/3G. Paid applications are available in specified territories only.

    NOTE 3: This function requires Wi-Fi or GPRS/3G in order to work properly, and usage may shorten the handset's battery life. Please refer to "How can I prolong my handset's battery life?"
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  • 15.
    How do I remove the battery?
    With the phone turned off, please place it in the palm of your hand with the front facing up. Push the button to release the back cover then push upward to separate the phone from the back cover.

    Hold the phone securely now facing down then lift out the battery from the notch near the camera lens.
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  • 16.
    What is live wallpaper?
    Live wallpaper will display animation on the desktop of your phone. To change live wallpaper on your phone, from the Home screen please press MENU > Wallpaper > Live wallpapers then select the one you want.
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  • 17.
    Can I change my primary Google account on my handset?
    Once you have configured your first Google account on the handset, it is treated as the primary one. The primary Google account is utilized by all applications on the handset that are linked to Google like Android Market, Gmail, Google Maps, etc. The only way to remove or change the primary Google account on the handset is by performing a hard reset.

    NOTE 1: Performing a hard reset will wipe out all user data on the phone memory, please backup your data before proceeding.

    NOTE 2: This function requires Wi-Fi or GPRS/3G in order to work properly, and usage may shorten the handset's battery life. Please refer to "How can I prolong my handset's battery life?"

    NOTE 3: To hard reset your phone, please refer to the FAQ "How do I reset my phone back to the factory default settings?".
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  • 18.
    How can I use the lock screen application shortcuts?
    If you are on the lock screen, tap and hold the application shortcut and drag it inside the lock screen ring then release. It should automatically unlock the device and open the application you chose.
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  • 19.
    How can I delete PDF files?
    In order for you to delete PDF files, please use the micro USB cable to connect the phone to a USB port on your computer. Choose Disk drive as the connection type. This will allow you to access the microSD card on your phone from the computer and be able to view the contents of your microSD card. On your computer, please go to My computer and open the new removable disk and check for the PDF file type. Right click on the file and select delete.

    NOTE : PDF files can only be deleted using the disk drive option and cannot be deleted directly using the phone.
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  • 20.
    Is the phone compatible with hearing aid?
    Yes, the phone is Hearing Aid Compatible (HAC). To activate this feature, you need to install additional applications from the Android Market. From the Home screen, please press All apps > Market then search the keyword "Talkback", "Soundback" and "Kickback" and follow the prompts to install the application. After the installation, from the Home screen, please press MENU > Settings > Accessibility, check Accessibility then check Talkback, Soundback or Kickback.

    TalkBack - gives phone user a voice navigation guide in accessing phone features. SoundBack - gives user a sound guide when accessing phone features. KickBack - gives a vibrating alert when accessing different phone features.

    NOTE 1: All apps option is the square icon on the lower left corner of the Home screen that opens the phone's application menu.

    NOTE 2: If you have not yet installed the application, it will go to Android Market to download the application you need to use since it is a 3rd party application. Download and then you can go back to accessibility.
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  • 21.
    How do I delete the browsing history from my browser?
    To delete the browsing history on the phone, from the Home screen please press All apps > Internet > MENU > More > History > MENU > Clear history.

    NOTE : All apps option is the square icon on the lower left corner of the Home screen that opens the phone's application menu.
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  • 22.
    How can I edit my signature on my email account?
    To change your signature on the email application, from the Home screen please press All apps > Mail > MENU > More > Settings > General settings > Signature to edit your own signature.

    If you have different email accounts setup on the phone, from the Home screen please press All apps > Mail, tap the circle with the down pointing arrow on the upper left side of the Inbox screen and select an account > MENU > More > Settings > General settings > Signature to edit your own signature.

    To change your signature in your Gmail account from the Home screen please press All apps > Gmail > MENU > More > Settings > Signature to edit your own signature.

    NOTE 1: All apps option is the square icon on the lower left corner of the Home screen that opens the phone's application menu.

    NOTE 2: The email program on your phone is different from the Gmail application and thus has different settings.
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