User Manual Quick Start Guide
Czech-5.89 MB Czech-0.86MB
Danish -6.13 MB Danish -0.77 MB
Dutch -7.51 MB Dutch -0.38 MB
Dutch(Belgium) -7.48 MB Dutch(Belgium)
English-6.92MB English-0.71MB
English(Australia)-6.82 MB English(Belgium)-0.71 MB
English(Belgium)-7.03 MB English(HK & SG)-0.92 MB
English(HK & SG)-7.06 MB English(SEA)-0.92 MB
English(SEA)-6.8 MB French-0.86MB
French-6.21 MB French(Belgium)-0.86 MB
French(Belgium)-6.42 MB German-0.86MB
German-6.26MB German(Belgium)-0.86 MB
German(Belgium)-6.62 MB Greek-0.9MB
Greek-6.92MB Italian-0.76MB
Hungarian-8.38MB Norwegian-0.83MB
Italian-6.10MB Polish-0.78MB
Norwegian-6.34MB Portuguese-0.79MB
Polish-6.13MB Russian-1.15MB
Portuguese-6.37MB Spanish-0.77MB
Romanian-8.42MB Swedish-0.77MB
Russian-6.67MB Turkish-0.75MB
Slovakian-8.41MB Ukrainian-0.73MB
Spanish-6.14MB TraditionalChinese (HK & TW)1.59 MB
Swedish-6.12MB  
Turkish-6.82MB  
Ukrainian-7.12MB  
TraditionalChinese(CHT)-7.39 MB  
TraditionalChinese(HK & TW)-9.77 MB  


Downloads for your phone

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    HTC Sync

    You can use HTC Sync™ to synchronize Outlook contacts and calendar or Outlook Express contacts (Android & HTC Smart)and the bookmarks of web browser between your computer and your phone(Android). It also lets you install third-party Android applications on the phone, and bring your photos, videos, documents, songs, and playlists to your phone (Android).

HTC Hero Downloads

  • ROM-Upgrade ROM Upgrade for HTC Hero (Orange - 2.73.61.66)

    Release Date: 2010-02-04

    Installation Instructions:

    1. Hardware Requirements (PC)
      1 GHz or higher processor clock speed recommended
      512 MB of RAM or higher recommended
      > Super VGA (800 x 600) or higher-resolution video adapter and monitor
      150 MB of available free hard disk space
      USB 2.0 is required
    2. Software Requirements - Supported Operating Systems (PC)
      Windows XP Home / Professional / Media Center Edition Service Pack 2 and 3 (32-Bit)
      Windows Vista Ultimate / Enterprise / Business/ Home Premium/ Home Basic Edition (32 & 64-Bit) Service Pack 1
      Windows 7 Ultimate/ Professional/ Home Premium / Home Basic Edition (32 & 64-Bit)
    3. Installation Instructions
      Before you proceed the ROM Update Utility (RUU), please confirm the following items:
      1. This software upgrade is a newer version than what is currently installed on your phone. If it is the same version and your phone is operating normally, there is no need to reinstall the software.
        To check what version is installed on your phone, press Home > Menu > Settings > About phone > Build number, and note the Build number.
      2. HTC Sync has been installed on your PC. HTC Sync can be found on the MicroSD card that was shipped with your phone. You can also download and install HTC Sync at www.htc.com/www/help/
      3. Your phone is connected to your PC using a USB cable. The PC must recognize your phone. You will see a sync icon HTC Sync Icon.bmp in the taskbar once the phone has been connected.
      4. Standby and hibernation mode on your PC has been disabled.
      5. Close all running applications on the PC.
      6. The Screen unlock pattern has been disabled, press Home > Menu > Settings > Security and uncheck Require pattern
      7. Make sure that the battery level of the phone is at least 30% (at least 3 green blocks). To check the battery level, tap Home > Menu > Settings > About phone > Status > Battery level.
      8. Once the RUU is downloaded, launch the application on your PC and follow the instructions on screen.
    Warning!
    • Please note that this upgrade will erase any data stored on the phone. We recommend that you back up all your data before performing this upgrade.
    • The update will take up to 10 minutes, DO NOT interrupt the update process, make/receive phone calls, disconnect the phone from the PC, or press any buttons until the process has been completed.
    • Click View Readme when executing the ROM Upgrade Utility (RUU) to view detailed upgrade procedure, error message information or Q&A.

    Download

  • ROM-Upgrade ROM Upgrade for HTC Hero (H3G - 2.73.771.73)

    Release Date: 2010-01-08

    Installation Instructions:

    1. Hardware Requirements (PC)
      1 GHz or higher processor clock speed recommended
      512 MB of RAM or higher recommended
      > Super VGA (800 x 600) or higher-resolution video adapter and monitor
      150 MB of available free hard disk space
      USB 2.0 is required
    2. Software Requirements - Supported Operating Systems (PC)
      Windows XP Home / Professional / Media Center Edition Service Pack 2 and 3 (32-Bit)
      Windows Vista Ultimate / Enterprise / Business/ Home Premium/ Home Basic Edition (32 & 64-Bit) Service Pack 1
      Windows 7 Ultimate/ Professional/ Home Premium / Home Basic Edition (32 & 64-Bit)
    3. Installation Instructions
      Before you proceed the ROM Update Utility (RUU), please confirm the following items:
      1. This software upgrade is a newer version than what is currently installed on your phone. If it is the same version and your phone is operating normally, there is no need to reinstall the software.
        To check what version is installed on your phone, press Home > Menu > Settings > About phone > Build number, and note the Build number.
      2. HTC Sync has been installed on your PC. HTC Sync can be found on the MicroSD card that was shipped with your phone. You can also download and install HTC Sync at www.htc.com/www/help/
      3. Your phone is connected to your PC using a USB cable. The PC must recognize your phone. You will see a sync icon HTC Sync Icon.bmp in the taskbar once the phone has been connected.
      4. Standby and hibernation mode on your PC has been disabled.
      5. Close all running applications on the PC.
      6. The Screen unlock pattern has been disabled, press Home > Menu > Settings > Security and uncheck Require pattern
      7. Make sure that the battery level of the phone is at least 30% (at least 3 green blocks). To check the battery level, tap Home > Menu > Settings > About phone > Status > Battery level.
      8. Once the RUU is downloaded, launch the application on your PC and follow the instructions on screen.
    Warning!
    • Please note that this upgrade will erase any data stored on the phone. We recommend that you back up all your data before performing this upgrade.
    • The update will take up to 10 minutes, DO NOT interrupt the update process, make/receive phone calls, disconnect the phone from the PC, or press any buttons until the process has been completed.
    • Click View Readme when executing the ROM Upgrade Utility (RUU) to view detailed upgrade procedure, error message information or Q&A.

    Download

  • ROM-Upgrade ROM upgrade for HTC Hero (T-Mobile G2 - 2.73.110.26)

    Release Date: 2009-11-23

    Installation Instructions:

    1. Hardware Requirements (PC)
      1 GHz or higher processor clock speed recommended
      512 MB of RAM or higher recommended
      > Super VGA (800 x 600) or higher-resolution video adapter and monitor
      150 MB of available free hard disk space
      USB 2.0 is required
    2. Software Requirements - Supported Operating Systems (PC)
      Windows XP Home / Professional / Media Center Edition Service Pack 2 and 3 (32-Bit)
      Windows Vista Ultimate / Enterprise / Business/ Home Premium/ Home Basic Edition (32 & 64-Bit) Service Pack 1
      Windows 7 Ultimate/ Professional/ Home Premium / Home Basic Edition (32 & 64-Bit)
    3. Installation Instructions
      Before you proceed the ROM Update Utility (RUU), please confirm the following items:
      1. This software upgrade is a newer version than what is currently installed on your phone. If it is the same version and your phone is operating normally, there is no need to reinstall the software.
        To check what version is installed on your phone, press Home > Menu > Settings > About phone > Build number, and note the Build number.
      2. HTC Sync has been installed on your PC. HTC Sync can be found on the MicroSD card that was shipped with your phone. You can also download and install HTC Sync at www.htc.com/www/help/
      3. Your phone is connected to your PC using a USB cable. The PC must recognize your phone. You will see a sync icon HTC Sync Icon.bmp in the taskbar once the phone has been connected.
      4. Standby and hibernation mode on your PC has been disabled.
      5. Close all running applications on the PC.
      6. The Screen unlock pattern has been disabled, press Home > Menu > Settings > Security and uncheck Require pattern
      7. Make sure that the battery level of the phone is at least 30% (at least 3 green blocks). To check the battery level, tap Home > Menu > Settings > About phone > Status > Battery level.
      8. Once the RUU is downloaded, launch the application on your PC and follow the instructions on screen.
    Warning!
    • Please note that this upgrade will erase any data stored on the phone. We recommend that you back up all your data before performing this upgrade.
    • The update will take up to 10 minutes, DO NOT interrupt the update process, make/receive phone calls, disconnect the phone from the PC, or press any buttons until the process has been completed.
    • Click View Readme when executing the ROM Upgrade Utility (RUU) to view detailed upgrade procedure, error message information or Q&A.

    Download

  • ROM-Upgrade ROM upgrade for HTC Hero (2.73.405.5)

    Release Date: 2009-09-11

    Installation Instructions:

    1. Hardware Requirements (PC)
      1 GHz or higher processor clock speed recommended
      512 MB of RAM or higher recommended
      > Super VGA (800 x 600) or higher-resolution video adapter and monitor
      150 MB of available free hard disk space
      USB 2.0 is required
    2. Software Requirements - Supported Operating Systems (PC)
      Windows XP Home / Professional / Media Center Edition Service Pack 2 and 3 (32-Bit)
      Windows Vista Ultimate / Enterprise / Business/ Home Premium/ Home Basic Edition (32 & 64-Bit) Service Pack 1
      Windows 7 Ultimate/ Professional/ Home Premium / Home Basic Edition (32 & 64-Bit)
    3. Installation Instructions
      Before you proceed the ROM Update Utility (RUU), please confirm the following items:
      1. This software upgrade is a newer version than what is currently installed on your phone. If it is the same version and your phone is operating normally, there is no need to reinstall the software.
        To check what version is installed on your phone, press Home > Menu > Settings > About phone > Build number, and note the Build number.
      2. HTC Sync has been installed on your PC. HTC Sync can be found on the MicroSD card that was shipped with your phone. You can also download and install HTC Sync at www.htc.com/www/help/
      3. Your phone is connected to your PC using a USB cable. The PC must recognize your phone. You will see a sync icon HTC Sync Icon.bmp in the taskbar once the phone has been connected.
      4. Standby and hibernation mode on your PC has been disabled.
      5. Close all running applications on the PC.
      6. The Screen unlock pattern has been disabled, press Home > Menu > Settings > Security and uncheck Require pattern
      7. Make sure that the battery level of the phone is at least 30% (at least 3 green blocks). To check the battery level, tap Home > Menu > Settings > About phone > Status > Battery level.
      8. Once the RUU is downloaded, launch the application on your PC and follow the instructions on screen.
    Warning!
    • Please note that this upgrade will erase any data stored on the phone. We recommend that you back up all your data before performing this upgrade.
    • The update will take up to 10 minutes, DO NOT interrupt the update process, make/receive phone calls, disconnect the phone from the PC, or press any buttons until the process has been completed.
    • Click View Readme when executing the ROM Upgrade Utility (RUU) to view detailed upgrade procedure, error message information or Q&A.

    Download

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Customer Service

Customer Service

If at any point you have any questions regarding an HTC product, you can always contact one of our customer service representatives by clicking the 'contact us' button or calling us on 0845-890-0079.