If you enter the wrong PIN more times than the maximum number of attempts allowed, your SIM card will become “PUK-locked.”
You need a PUK code to restore access to HTC ChaCha. This code may have been provided by your mobile operator when you received your SIM card.
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On the Phone dialer screen, enter the PUK code, and then tap Next.
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Enter the new PIN you want to use, and then tap Next.
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Enter the new PIN again, and then tap OK.