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NEWS
  • Hot Fix for resolving the prolonged ring response issue in HTC Touch Viva(2)

    Release Date: 2009-03-04

    The device will keep ringing for a few seconds after the caller hangs up the call. You may answer a phone call without anyone responding on the other and think it’s a dropped call, but actually it’s because the caller has already discontinued the call. If you encounter this problem, please install this hot fix to resolve this issue.

    Installation Instructions:
    Note: This hot fix can only be applied in ROM version 1.27.XXX.XX or previous.
    Follow the instructions below to download and install the update on your device:

    1. Make sure you have Microsoft ActiveSync® installed on your Windows XP PC or Windows Mobile Device Center on your Windows Vista® PC. You can find Microsoft ActiveSync from this linkor Windows Mobile Device Center from this link
    2. Connect and synchronize your device with your PC via Microsoft ActiveSync® or Windows Mobile Device Center using the USB cable.
    3. Copy the update, which is an .exe file, to your device. To install the update, tap the .exe file and follow the on-screen instructions.

    Note: If you perform a device hard reset, you will need to reinstall the update after the hard reset.

    Download

  • Update for prolonging the time allowed to input PIN on the PIN required screen of HTC Touch Viva

    Release Date: 2009-02-19
    When you insert the SIM card for the first time or when you restart the device with the PIN required process enabled, the PIN input prompt only stays active for 1 second and then disappears. If you encounter this issue, please install this hot fix to resolve this problem.

    Installation Instructions:
    Follow the instructions below to download and install the update on your device:

    1. Make sure you have Microsoft ActiveSync® installed on your Windows XP PC or Windows Mobile Device Center on your Windows Vista® PC. You can find Microsoft ActiveSync from this linkor Windows Mobile Device Center from this link
    2. Connect and synchronize your device with your PC via Microsoft ActiveSync® or Windows Mobile Device Center using the USB cable.
    3. Copy the update, which is an .exe file, to your device. To install the update, tap the .exe file and follow the on-screen instructions.

    Note: If you perform a device hard reset, you will need to reinstall the update after the hard reset.

    Download

  • Update for resolving some virtual keys malfunctioning in full QWERTY keypad mode in HTC Touch Viva

    Release Date: 2009-02-19
    When searching through Contacts by using the onscreen full QWERTY keypad, the phone will automatically dial out the 1st contact person when you type the letter “R”. When typing the letter “W”, an “*” will be placed after it (shows “W*”). When typing an “X”, a “#” will be placed after it (shows “X#”). If you encounter this problem, please install this hot fix to resolve the problem.

    Note: This hot fix can only be applied in ROM version 1.27.XXX.XX or previous.

    Installation Instructions:
    Follow the instructions below to download and install the update on your device:

    1. Make sure you have Microsoft ActiveSync® installed on your Windows XP PC or Windows Mobile Device Center on your Windows Vista® PC. You can find Microsoft ActiveSync from this linkor Windows Mobile Device Center from this link
    2. Connect and synchronize your device with your PC via Microsoft ActiveSync® or Windows Mobile Device Center using the USB cable.
    3. Copy the update, which is an .exe file, to your device. To install the update, tap the .exe file and follow the on-screen instructions.

    Note: If you perform a device hard reset, you will need to reinstall the update after the hard reset.

    Download

  • ROM Upgrade for HTC Touch Viva (1.27.707.1)

    Release Date: 2008-11-10

    Installation Instructions:
    Before you proceed, please confirm that this software upgrade is a newer version than what is currently installed on your device. If it is the same version and your device is operating normally, there is no need to reinstall the software.
    To check what version is installed on your device, click Start > Settings > System tab > Device Information > Version tab, and note the ROM version, CPU, and Radio version.

    Warning!

    * This is a generic software update. Any additional software or settings provided by your mobile operator or company will be lost. If you require this customization, please contact your supplier first before upgrading.
    * Please note that this upgrade will erase any data stored on the device. Once you proceed with the upgrade, the system can not be downgraded again.
    * Please back up your data first before upgrading your device. Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following:

    • * The USB sync cable is connected to your device and PC. If your PC is running Windows XP®, ActiveSync® will run automatically to establish a connection. If your PC is running Windows Vista™, then Windows Mobile Device Center will establish the connection between your device and PC.
    • * All running applications on the device have been closed.
    • * Make sure that the battery level of the device is at least 50%. To check, tap Start > Settings > System tab > Power.
    • * The update will take up to 10 minutes, DO NOT interrupt the update process, make/receive phone calls, disconnect the device from the PC, or press any buttons until the process has been completed.
    • Once the RUU is downloaded, launch the application on your PC and follow the instructions.
    • * Click View Readme when executing the ROM Upgrade Utility (RUU) to view detailed upgrade procedure, error message information or Q&A

    Download

  • Hotfix to enhance the security mechanism of Bluetooth service

    Release Date: 2009-07-31

    Installation Instructions:
    Follow the instructions below to download and install the update on your device:

    1. Make sure you have Microsoft ActiveSync® installed on your Windows XP PC or Windows Mobile Device Center on your Windows Vista® PC. You can find Microsoft ActiveSync from this linkor Windows Mobile Device Center from this link
    2. Connect and synchronize your device with your PC via Microsoft ActiveSync® or Windows Mobile Device Center using the USB cable.
    3. Copy the update, which is an .exe file, to your device. To install the update, tap the .exe file and follow the on-screen instructions.

    Note: If you perform a device hard reset, you will need to reinstall the update after the hard reset.

    Download