Answers to some common questions

• Top 10 FAQs
• Applications
• Bluetooth
• Audio and Ringtones
• Compatibility
• Connectivity and Internet
• General and Others
• GPS
• Messaging
• Multimedia
• Phone
• Power and Battery
• Settings
• Synchronization

Top 10 FAQs

• Q:Does the built-in browser support Adobe Flash?

  A:

  Yes. The pre-installed browser in your handset supports Adobe Flash. NOTE: An internet connection (Wi-Fi, GPRS/3G, etc.) is required to access this service. Your operator may charge for using GPRS/3G.

• Q:How do I setup multiple numbers in a single contact?

  A:

  To add multiple numbers (mobile, work, home) in a single contact, from the home screen please press All programs > People >. Press and hold a contact that you want to add multiple numbers to, then tap Edit contact > Add > Phone. Next select a phone type to add to the contact, enter the number in the box, and tap Save when finished.

  To create a new contact with multiple numbers, please press All programs > People > MENU > Add contact from the home screen. Next tap Add > Phone and select a phone type to add. Enter the number into the box and when you are finished, tap Save.

  NOTE 1: All programs is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

  NOTE 2: This is not applicable to contacts stored in the SIM card.  SIM card design limits one number per contact entry.

• Q:How do I setup an extension number in a contact's information?

  A:

  You may setup an extension number by typing "," plus the extension number after the phone number. Please press All programs > People > tap and hold the contact you want to edit, tap Edit contact and then tap the number you want an extension number added to. Type "," after the number and add the extension number. For example, to add the extension 1234 to phone number 555-7169, enter the following: 555-7169,1234 NOTE: All programs is the triangle icon in the lower left corner of the home screen that opens the phone's application menu.

• Q:How do I backup my SMS?

  A:

  To backup your SMS, press MENU on the Home screen > Settings > Privacy > Back up my data. Please make sure that the Back up my data check box is selected.  This feature is enabled by default. After you do a factory reset or update your phone system software, wait for the phone to restart. When there is a valid back up file in the microSD card, the Restore my data and settings dialog box will appear. When you see this dialog box, tap OK. Note: To backup all of your personal information on your phone, please refer to the FAQ "How do I backup my phone".

• Q:Which Bluetooth profiles and functions does the phone support?

  A:

  The phone supports the following Bluetooth Profiles: Bluetooth Headset, Handsfree, A2DP, FTP and AVRCP profiles, as well as other standard profiles.

• Q:What are my phone's specifications?

  A:

  To check your phone's specifications, you may check your User Manual in the Specifications section near the end of the manual.  Or you may check the Products tab on our website, then choose your phone model and click Specifications.

• Q:Why does the phone heat up when I’m charging the battery or when I’m making long calls?

  A:

  When using your phone for prolonged periods of time, such as when you’re talking to the phone, charging the battery, browsing the web or using navigating software, the device may become warm. In most cases this is normal and therefore should not be interpreted as a problem with the phone.

• Q:How do I set a ring tone for incoming calls?

  A:

  There are 2 ways to setup a ring tone for incoming calls. 1. Press MENU on the Home screen, then tap Settings > Sound & display > Phone ringtone. Tap the ring tone you want to use on the list, and then tap OK. 2. You can also use MP3 as a ring tone. To setup MP3 as your ringtone, please use the  micro USB cable to connect the phone to a USB port on your computer. The Connect to PC dialog box displays and prompts you to choose Disk drive > Done. Your phone’s SD card is mounted as a drive on your computer. You can now copy MP3s to the SD card.  After you have finished copying, open the notifications panel (by touching and then dragging the status bar down) on your device, then in the Notifications panel, touch Charge only. Please press All programs > Music > tap the music you want to share (the music will start playing) > press MENU > Set as ringtone.  You can set the MP3 as a Phone ringtone, Contact ringtone or you can select Trim the ringtone. NOTE: All programs is the icon on the lower left triangle on your home screen that opens the phone's application menu.

• Q:Where can I find the User Manual?

  A:

  Please go to our website then click Support > Choose your product > User Guides then select the language you prefer. Your download will begin shortly.

• Q:How do I set MP3 as notification sound?

  A:

  To set your own music file as notification sound, use the  micro USB cable to connect the phone to a USB port on your computer. The Connect to PC dialog box displays and prompts you to choose Disk drive > Done. Your phone’s SD card is mounted as a drive on your computer. Please click media > audio > notifications and then put the music files in this folder. NOTE: During this time, you can’t access the SD card from your phone, so you can’t use applications that rely on the SD card such as Camera, Gallery, or Music.