Express Service | HTC Middle East

HTC 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY

EXCLUSIVELY FOR CUSTOMERS WHO PURCHASE THE NEW HTC Desire 12/ Desire 12+ devices in a country as defined under the DEFINITIONS section below.

READ THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS.

THESE RIGHTS AND OBLIGATIONS ARE IN ADDITION TO THE TERMS AND CONDITIONS OF HTC’S LIMITED WARRANTY, SET FORTH SEPARATELY. THE LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION AGREEMENT AND OTHER IMPORTANT TERMS THAT IMPACT YOUR RIGHTS. THE ADDITIONAL BENEFIT DESCRIBED BELOW IS AVAILABLE UNDER THE FOLLOWING TERMS AND CONDITIONS AND IS OFFERED AT NO ADDITIONAL COST TO YOU DURING THE FIRST YEAR OF THE HTC’S LIMITED WARRANTY. A VERY NOMINAL SUPPORT FEE MAY BE APPLICABLE IN THE SECOND YEAR OF THE HTC’S LIMITED WARRANTY, ONLY IN COUTNRIES WHERE A TWO (2) YEAR WARRANTY IS RELEVANT.

DEFINITIONS

The following additional definitions apply to this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty:

“Eligible Product” means a Product intended to be sold in the Middle East that is (i) a new HTC Desire 12/ Desire 12+ mobile device/s purchased in Egypt, Kuwait and United Arab Emirates; (ii) manufactured by or for HTC; and (iii) that can be identified by the “HTC” trademark, trade name, or logo affixed to the mobile device as originally supplied. In addition, the product must be mechanically sound, with all components intact, in order to be an Eligible Product. Notwithstanding the foregoing, HTC may designate additional Products as Eligible Products for purposes of this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty. HTC reserves the right to discontinue this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty without prior notice.
“You” or “Your” means the original end-user of the Eligible Product.
“Country” means Egypt, Kuwait and United Arab Emirates (any other country or territory is excluded).

Other terms capitalized herein shall have the meaning assigned to them in the Limited Warranty.

WHAT IS COVERED BY THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY?

Notwithstanding anything to the contrary in the Limited Warranty, and pursuant to the terms and conditions herein, during the Warranty Period HTC will provide You with a solution for any issue on Your Eligible Product within Forty Eight (48) working hours (weekends excluded) at no charge to You if such Eligible Product has developed any issue during Your normal daily usage of the Eligible Product as intended for such Eligible Product (“48hrs EXPRESS SERVICE^TM Repair/ Replacement”).

This 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or in part to any subsequent purchaser or acquirer of the Product or any other person. This 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty gives You specific legal rights, and You may also have other rights which vary from Country to Country.

WHAT IS NOT COVERED BY THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY?

This 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty does not apply other than to the Eligible Product. It therefore does not apply to any other HTC devices or to non-HTC equipment or any software whatsoever, whether developed by HTC or a third party, even if packaged with or installed on the Eligible Product prior to purchase by You. Third party manufacturers, suppliers, or publishers may provide warranties for their own products and You may contact them directly for service.

EVEN WITH RESPECT TO THE ELIGIBLE PRODUCT THAT YOU PURCHASED, THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY SHALL NOT APPLY:

if the Eligible Product serial number or the IMEI/MEID number has been removed, erased, defaced, or altered, or is illegible;
if the Eligible Product has suffered unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;
if the battery of the Eligible Product was improperly installed by You or another person or if the seals of the battery enclosure or the cells of the Eligible Product are broken or show evidence of tampering, or if the battery of the Eligible Product has been used in equipment other than that for which it has been specified; or
if the damage to the Eligible Product was caused by use not in accordance with the user manual, or rough handling beyond normal use.

This 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty is valid and enforceable only in Egypt, Kuwait and United Arab Emirates where the Eligible Product is intended to be sold. Moreover, if the Eligible Product is returned to be repaired under this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty in a country other than Egypt, Kuwait and United Arab Emirates, HTC will return the Eligible Product unrepaired.

DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTS TO THE EXTENT PERMITTED BY LAW, THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY, THE LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS, OR IMPLIED.

HTC DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW.

INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, HTC LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY AND, AT HTC’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.

HOW DO I OBTAIN “48hrs EXPRESS SERVICE^TM Repair/Replacement”?

In the event You would like to obtain “48hrs EXPRESS SERVICE^TM Repair/Replacement” for Your Eligible Product, You should take the following actions:

Refer to the resources available at http://www.htc.com/mea-en/support/ in order to contact an HTC service center. Only HTC or an HTC authorized service center should perform service on the Eligible Product.
[Or] Simply visit any of HTC authorized service locations. Please see the end of this document for the list of HTC authorized service locations in your country.
When You contact HTC, please be sure to have the following information available:
1. The model, serial number, and IMEI/ESN number of the Eligible Product.
2. Your full address and contact information.
3. A copy of the original invoice, receipt or bill of sale for the purchase of the Eligible Product. You must present a valid proof of purchase upon making any claims pursuant to this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty.

Upon completion of these steps, HTC will provide You with instructions regarding how and when the Eligible Product should be returned. You may be responsible for costs in connection with the return of the Eligible Product to HTC. If You fail to return the Eligible Product, a fee will apply.

If You return the Eligible Product during the Warranty Period and it satisfies the terms of this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty, HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may involve the use of a functionally equivalent reconditioned product and/or parts. HTC will return the repaired or replacement product to You in good working condition. Any Eligible Product, parts or components thereof that are replaced under the terms of this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty become the property of HTC.

Before returning any unit for service, be sure to back up data and remove any confidential, proprietary, or personal information, and/or removable memory from the Eligible Product, such as micro SD cards. HTC is not responsible for damage to or loss of any programs, data, images, personal information, or removable storage media. DURING THE NORMAL REPAIR PROCESS, THE CONTENTS OF THE PRODUCT WILL LIKELY BE ERASED, INCLUDING DATA STORED ON EITHER INSTALLED OR REMOVABLE STORAGE. At HTC’s sole discretion, following repair Eligible Product may be returned to You in either the original configuration or as updated to the newest available software.

HTC must be notified of the request for “48hrs EXPRESS SERVICE^TM Repair/Replacement” service for the Eligible Product during the applicable Warranty Period in order for You to be eligible for any “48hrs EXPRESS SERVICE^TM Repair/Replacement” remedy under the 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty. Do not ship Your Eligible Product directly to HTC unless You are asked to do so when following the steps above. If You need to return the Eligible Product for service or replacement, the steps above must be followed.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HTC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE FOREGOING AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, HTC AND ITS SUPPLIERS’ ENTIRE LIABILITY UNDER ANY PROVISION OF THIS 48hrs EXPRESS SERVICE^TM ADDENDUM TO LIMITED WARRANTY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE ELIGIBLE PRODUCT. THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. Some Countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

Disputes under this 48hrs EXPRESS SERVICE^TM Addendum to Limited Warranty are subject to the Arbitration Provisions of the Limited Warranty.

Country	City	Store Name	Street Address	Phone
Egypt	Alexandria	JoviTronix	10 Masged Hatem St., Pharmacy Buildings, Smouha	19482
Egypt	Cairo	JoviTronix	16 Mohamed Fahmy El Mahdar St., Off El Tayaran St., Nasr City	19482
Egypt	Cairo	JoviTronix	110 El Hegaz St., Heliopolis	19482
Egypt	Giza	JoviTronix	Sharaf DG Store, Mall of Egypt, 6th of October	19482
Egypt	Giza	JoviTronix	17 El Mathaf El Zeraey St., El Agouza	19482
Egypt	Upper Egypt	JoviTronix	2nd Floor, Al Mostafa Tower, Dandara Bridge St., Qena	19482
Kuwait	Al Rai	Future	Avenues Mall	1844442
Kuwait	Fahaheel	Future	Anood Complex, Mecca, Street	1844442
Kuwait	Farwaniya	Mobile Care Centre	Faisal Center, Building no. 47, 1st Floor, Offcie no. 4, Dajeej Area,	1844442
Kuwait	Jahra	Future	Al Qaser Complex, Al Tawoon Street	1844442
Kuwait	Kuwait City	Future	Blockath, Commercial Area NO. 9	1844442
Kuwait	Salmiyah	Future	Marina Mall, Salem Al Mubarak Street	1844442
UAE	Abu Dhabi	EasyCare (Ashtel)	Shop No.13, Defence Road, Abu Dhabi, UAE	00 971 2 642 8868
UAE	Ajman	EasyCare (Ashtel)	Shop No.1, Fakhruddin Building, Rumaliya street, Karama, Ajman, UAE	00 971 6 747 9094
UAE	Al Ain	EasyCare - HEATZ (Ashtel)	Shop No.3, Oud Al Touba Street, Al Ain, UAE	00 971 3 782 1591
UAE	Dubai	EasyCare (Ashtel)	Shop No. 4, 18A Street, Frij Murar – Deira	00 971 4 232 9998
UAE	Dubai	Comtel Service Centre	Ship no. 8, Ground Floor, Brashy Building, Near Noor Islamic Bank Metro Station, Sheikh Zayed Road	00 971 4 3390040
UAE	Fujairah	EasyCare (Ashtel)	Shop No.2, Al Jaber Tower, Hamad Bin Abdullah Road, Oposite Fish market, Fujairah	00 971 9 222 0292
UAE	Ras Al Khaimah	EasyCare (Ashtel)	Shop No.7, Near Kerala Super Market, Al Nakeel, Ras al Khaimah, UAE	00 971 7 226 8182
UAE	Sharjah	EasyCare - HEATZ (Ashtel)	Shop No.1, Budanig building, Near Mega Mall, Al Qasmia, Sharjah, UAE	00 971 6 553 0555

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