• Product and technical requirements review, support and analysis with H/Q engineering windows
• Account interface between customer and backend support team
• Account interface with local service centers
• Product & Project liaison for project & support related activities
• Product / Project issues review and lockdown with HQ Support team
• After market support with CSD (Customer Service Dept) and H/Q Sustaining Team
• Service Center & Call Center related issue handling, support, management, and negotiation.

• Main service window for customer and liaise between HQ service group and customer.
• Manage ASP (After Service Provider) and call center
• Improve service quality and give customer satisfaction
• Issue solving in timely manner
• Negotiate contractual matter in keeping company policy

Describe the authority formally delegated to this job for each of the following areas indicated.

Will report to

1. The approval of Budget/ Expense
   • Function head
   • Sub-function head
   • Superior management
   • Others________________

• Knowledge
  • Education
    • Associate Degree
    • Bachelor/Undergraduate Degree
    • Master/Graduate Degree
    • Ph.D. / Doctor Degree
  • Major

    Technology – Technical Academy background is essential.

    • Training /Certificate
    • Professional Knowledge
      • Mobile service experience
      • Experience to manage ASP and/or call center
      • Aggressive negotiation skill
    • Language (1: Native; 2: Business; 3: Conversational)

      Japanese	Speaking 1	Listening 1	Reading 1	Writing 1
      English	Speaking 2	Listening 2	Reading 2	Writing 2

    • Working Experience Needed
      • Total experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Specific job function related

        Function_________________

        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Management experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
• Skill
  • Computer
    • Operation System
    • MS Office
      • Word
      • Excel
      • PowerPoint
      • Access
      • Others
    • Other
  • Tool Use

• Cowork with team of inspectors covering a group of production or lines or process.
• Recommend methods to improve overall quality.
• Assists in analyzing concerns identified via product inspection and from field service operations.
• Coordinate and process monthly and quality control.

• Own post-launch support for HTC smartphones for All Japan carrier with customer satisfaction and timely response.
• Direct Customer Complaint Handling & Customer Monthly Quality Review.
• Track and report post-launch quality issues and other product feedback from carriers, HTC salespeople and other relevant sources.
• Investigate reported issues locally, fully understand the impact and customer requirement, determine root cause and drive resolution with appropriate local resources in HTC.
• Delivery accurate and clear information(including issue symptom, impact, reproduction step and failure rate,etc) when investigate customer issue with headquarter resources.
• Deliver customer request, issue, information in English when communicate with headquarter, and optimize the answer, report from headquarter in Japanese in order to satisfy customer expectation.

Describe the authority formally delegated to this job for each of the following areas indicated.

Will report to

1. The approval of Budget/ Expense
   • Function head
   • Sub-function head
   • Superior management
   • Others________________

• Good communication and presentation skills. Must be able to communicate to both technical and non-technical personnel
• Willingness to dive into any situation and work thru to success and completion
• Ability and willingness to multi-task, manage, and work hard in a fast pace, TEAM environment

• Knowledge
  • Education
    • Associate Degree
    • Bachelor/Undergraduate Degree
    • Master/Graduate Degree
    • Ph.D. / Doctor Degree
  • Major

    BSCS preferred. MIS, MSCS.

    • Training /Certificate
    • Professional Knowledge
      • Possesses several years of relevant experience in the wireless industry. (Examples of relevant experience include providing technical support to non-technical audience, conducting product testing, quality assurance)
      • Advanced knowledge/experience with PC hardware and software. Experience with mobile phone testing/debugging tools would be an asset.
      • Demonstrated relationship building skills with external customers and internal HTC.
      • Demonstrated experience working in a matrix organization.
      • Must possess strong analysis and problem solving skills.
      • Able to thrive in a highly unstructured environment while working closely within a cross-functional team.
      • Must be a self-starter and willing to take the initiative when something needs to get done.
    • Language (1: Native; 2: Business; 3: Conversational)

      English	Speaking 2	Listening 2	Reading 2	Writing 2

    • Working Experience Needed
      • Total experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Specific job function related

        Function_________________

        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Management experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
• Skill
  • Computer
    • Operation System
    • MS Office
      • Word
      • Excel
      • PowerPoint
      • Access
      • Others
    • Other
  • Tool Use

• Execute sales plan for HTC handsets to the account (operator)
• Liaison with operator and local vendors for sales expansion
• Liaison with HTC internal office technical and support team
• Solve problem with local technical team to contribute for sales
• Coordinate business activities with marketing team
• Work with account customer to have direct-touch sales-contact to corporate end-user
• Sales Solution and Business planning implementation in business solution of smart mobile network for both enterprise and carrier customers.

• Proven record to achieve business goal
• Retain business relationship with customer
• Building good process to engage with operator - business relationship
• Strong and realistic view on Smartphone
• Experience with consumer channel in device industry
• Responsibility for diversified sales promotion in the areas of account Sales area at various organizational levels, direct reporting to Country Manager and HTC Head office.

Describe the authority formally delegated to this job for each of the following areas indicated.

Will report to

1. The approval of Budget/ Expense
   • Function head
   • Sub-function head
   • Superior management
   • Others________________

Aggressive for numbers, Result Oriented, Team player

• Knowledge
  • Education
    • Associate Degree
    • Bachelor/Undergraduate Degree
    • Master/Graduate Degree
    • Ph.D. / Doctor Degree
  • Major

    Technology - Technical Academy background is essential.

    • Training /Certificate
    • Professional Knowledge
      • Thorough understanding of carrier device offer, acceptance and certification process (3+ years experience with 5+ sku' s success sell-in records)
      • Comprehensive experience in driving sell-through (both channel & retail in corporate & consumer) throughout the country
      • Effectiveness in relationship penetration and building efficiently
      • Aggressive negotiation skill
      • Proven record of team leadership and team player
    • Language (1: Native; 2: Business; 3: Conversational)

      English	Speaking 2	Listening 2	Reading 2	Writing 2

    • Working Experience Needed
      • Total experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Specific job function related

        Function_________________

        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Management experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
• Skill
  • Computer
    • Operation System
    • MS Office
      • Word
      • Excel
      • PowerPoint
      • Access
      • Others
    • Other
  • Tool Use

• Responsible of on site Technical Support and of Pre-Sales with the Operator Team
• To assure all products quality including software, hardware, performance, and process
  • To manage customer quality control process and criteria to release HTC products without any defects
  • To perform any necessary testing including manual testing
  • To support SQA organization in HTC H/Q for customer driven testing
  • Execute SQA regional testing plans in Japan, such as system performance / stability testing.
  • In case of necessity, need to be the contact window to face customer for non-SQA related questions. Then to bring customer's inquiries back to internal owner.

The perfect candidate for this role will have a mix of customer interaction and communication skills, along with strong mobile phone testing skill. Moderate travel will be required for this position on an as needed basis when doing internal field trial or joint test with customers. This position solid line reports to SQA in TW HQ and dotted line reports to Japanese office Product & Engineering Division.

EXPERIENCE:

• 3-5 years mobile phone testing experience. With Android / WM smartphone experience is preferred.
• SW programming experience on Android or WM platform is a plus.
• Knowledge of mobile development best practices
• Good communication and presentation skills. Must be able to communicate to both technical and non-technical personnel
• Willingness to dive into any situation and work thru to success and completion
• Ability and willingness to multi-task, manage, and work hard in a fast pace, TEAM environment

• Perform necessary testing to clarify and investigate customer reported issues. Co-work with project manager, SQA and RD.
• Responsible for SQA internally for field specific tests
• Responsible for beta user manual testing to gather/analyze test results and feedback to HQ SQA
• Support HQ RD for issue testing and verification
• Upon necessity, need to travel to contact customer directly for on-site issue clarification.
• Upon necessity, need to work overtime to co-work with HQ

Describe the authority formally delegated to this job for each of the following areas indicated.

Will report to

1. The approval of Budget/ Expense
   • Function head
   • Sub-function head
   • Superior management
   • Others________________
2. Describe the organization chart under you

Team work oriented, Flexibility, Organizational and interpersonal skills, Good communication ability both in English and Japanese. Strong leadership obtained, work closely product team and other departments.

Please describe or select details of the formal qualification, education, training, specialized skill required for this job and work experience. (Note: it is the requirement for the job, not yourself)

• Knowledge
  • Education
    • Associate Degree
    • Bachelor/Undergraduate Degree
    • Master/Graduate Degree
    • Ph.D. / Doctor Degree
  • Major

    Computer Science, Electrical Engineering, Telecommunication

    • Training /Certificate
    • Professional Knowledge
      • At least more than 3-5 years with similar experience within Japanese carrier network system.
      • Preferred background comes from Mobile industry.
    • Language (1: Native; 2: Business; 3: Conversational)

      Japanese	Speaking 1	Listening 1	Reading 1	Writing 1
      English	Speaking 1	Listening 1	Reading 1	Writing 1

    • Working Experience Needed
      • Total experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Specific job function related

        Function_________________

        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Management experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
• Skill
  • Computer
    • Operation System
    • MS Office
      • Word
      • Excel
      • PowerPoint
      • Access
      • Others
    • Other
  • Tool Use

• Product and technical requirements review and analysis with H/Q engineering windows
• Compliance review and document creation with H/Q Technical Manager
• Account interface between customer and backend project team
• Project liaison for project related activities
• Project issues review and lockdown with H/Q Technical Manager
• After market support with GSD (Global Service Dept) and H/Q Sustaining Team

• Account Management to Operator and be in charge of project management
• Be familiar with Japan mobile industry and get the great people connection from operator
• Project planning, tracking and reporting
• Driving resolution of complex issues
• Liaison with customer and head office product teams
• Identifying, documenting and communicating technical requirements
• management of go-to-market program to ensure product launches on time and to the customer's requirements
• As a role of subject matter expert on individual HTC products within customer portfolio, development of baseline product materials to support sales and marketing programs
• Smoothly transfer of new product knowledge to sales and marketing prior to launch
• Management of post launch maintenance releases and sustaining efforts involving any major feature/application upgrade, Tracking and keeping bill of health for HTC products within customer portfolio.

Describe the authority formally delegated to this job for each of the following areas indicated.

Will report to

1. The approval of Budget/ Expense
   • Function head
   • Sub-function head
   • Superior management
   • Others________________
2. Describe the organization chart under you

Please describe or select details of the formal qualification, education, training, specialized skill required for this job and work experience. (Note: it is the requirement for the job, not yourself)

• Knowledge
  • Education
    • Associate Degree
    • Bachelor/Undergraduate Degree
    • Master/Graduate Degree
    • Ph.D. / Doctor Degree
  • Major

    Technology - Technical Academy background is essential.

    • Training /Certificate
    • Professional Knowledge
      • At least a several years of similar work experience including managerial (CPM) position is preferred.
      • Technical skills and knowledge required for CPMs
    • Language (1: Native; 2: Business; 3: Conversational)

      English	Speaking 1	Listening 1	Reading 1	Writing 1

    • Working Experience Needed
      • Total experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Specific job function related

        Function_________________

        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
      • Management experience
        • Unneeded
        • less than 1 year
        • 1~2 years
        • 2~3 years
        • 3~4 years
        • 4~5 years
        • 5-10 years
        • Others______________
• Skill
  • Computer
    • Operation System
    • MS Office
      • Word
      • Excel
      • PowerPoint
      • Access
      • Others
    • Other
  • Tool Use