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APPS & FEATURES FAQs
COMMON QUESTIONS
COMMON QUESTIONS
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  • 1:
    Does my HTC phone have a dedicated camera button?

    Does my HTC phone have a dedicated camera button?

    No, but you can configure the VOLUME buttons to be your hardware shutter release or zoom buttons.

    For details, see the Camera section in the user guide or how-tos.

     
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  • 2:
    After updating my phone's software, some apps misbehave or crash. Why is that?

    After updating my phone's software, some apps misbehave or crash. Why is that?

    Some third-party apps may have compatibility issue with the latest Android or HTC Sense™ upgrade.
    To fix this, you need to update your third-party app to the latest version. Please contact the corresponding app developer for details about bug fixes and app updates.
     
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  • 3:
    Why aren’t my calendar events showing up?

    Why aren’t my calendar events showing up?

    If you can't find events from your email accounts or social networks in Calendar, check whether the Calendar sync is turned on in Settings.
    1. Go to Settings, and then tap Accounts & sync.
    2. Tap an account type. If multiple accounts are supported (such as Exchange ActiveSync®), tap the account you want to sync.
    3. Select Calendar, and then tap > Sync now.
     
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  • 4:
    Are there advanced calculator functions in the Calculator app?

    Are there advanced calculator functions in the Calculator app?

    Yes. When you turn the phone in landscape orientation while you're using the Calculator app, advanced calculator functions will be displayed.
     
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  • 5:
    Can I keep the camera on standby to save battery, and how?

    Can I keep the camera on standby to save battery, and how?

    Yes. While waiting to capture your next subject, press the POWER button to switch to Sleep mode. When you're ready to capture again, just press POWER again.

    Even if you've set a screen lock with credentials, your phone bypasses the security screen and immediately launches Camera. When you close Camera, that's when you'll be prompted to unlock the screen lock.

     
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  • 6:
    Can I get more than 20 frames when taking burst shots?

    Can I get more than 20 frames when taking burst shots?

    Yes. Just make sure that the Limit to 20 frames option isn't selected.
    To do this, switch to Camera mode first. Tap > > Continuous shooting. Clear the Limit to 20 frames option.
     
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  • 7:
    Will my captured photos have geo-tags?

    Will my captured photos have geo-tags?

    If you turned on location services in Settings, then yes, your captured photos will have geo-tags or location information. By default, photo geo-tagging is turned on.

    If you don't want your photos to have geo-tags, clear the Geo-tag photos option in Camera settings.

     
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  • 8:
    How do I know if the camera supports video HDR?

    How do I know if the camera supports video HDR?

    You'll see the video HDR icon in the scene setting.
    1. Open the Camera app.
    2. Tap > .

      If the camera supports video HDR, you'll see two HDR icons: one for videos and another one for photos . Tap the icon that has a small camcorder on it to use video HDR for capturing your videos.

     
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  • 9:
    Can I rearrange the lens filters in Gallery?

    Can I rearrange the lens filters in Gallery?

    Yes, just press and hold it and drag it to a new location.
     
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  • 10:
    When creating my custom lens filter, does the order of the filters matter?

    When creating my custom lens filter, does the order of the filters matter?

    Yes. The order of the filters may change the overall outcome of the image.
     
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  • 11:
    Why doesn't Face Fusion work in some photos?

    Why doesn't Face Fusion work in some photos?

    There are certain requirements for Face Fusion to detect and blend faces in your photos.
    • Faces shouldn't be blurred. The facial features should appear accentuated in the photos.
    • The faces in each photo must be 100 x 100 pixels or larger in size.
    • For best results, use close-up shots that have similar skin tone.
    • Make sure that there are no accessories (such as a hat or glasses) or hair covering a portion of the face.

    Also, photos of subjects looking towards the camera give the best results.

     
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  • 12:
    Why can't I see lyrics for every song?

    Why can't I see lyrics for every song?

    When you don't see lyrics for the song that you're currently playing on the Music app's Visualizer tab, these could be some of the reasons:
    • No lyrics information is currently available for the song on the server.
    • You've selected to update lyrics only through Wi‍-Fi, and you're not connected to a Wi‍-Fi network.

      To change this setting, on the Music app, tap > Settings, and then make sure that Wi-Fi only is not selected.

    • Metadata for the song—such as the artist or song name—don't match the data on the server. This means that the server can’t find corresponding lyrics.
     
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