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COMMUNICATION FAQs
COMMON QUESTIONS
COMMON QUESTIONS
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  • 1:
    While on speakerphone, my screen turned off. How do I turn it back on?

    While on speakerphone, my screen turned off. How do I turn it back on?

    Press the POWER button to turn on the screen. To avoid accidentally ending the call when using the speakerphone, go to Settings > Accessibility and make sure that the Power button ends call option is cleared.
     
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  • 2:
    How do I set the default SMS app?

    How do I set the default SMS app?

    If you installed more than one SMS app on your phone, you can set which app will send and receive SMS. In Settings, under Wireless & Networks, tap More > Default SMS app and select an app.

    To set HTC's app as the default, tap Messages. The Messages app can send and receive both SMS and MMS and allows Group Messaging (if the device and your mobile operator support it).

     
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  • 3:
    Why am I not receiving text messages from contacts who use iPhone?

    Why am I not receiving text messages from contacts who use iPhone?

    If you've just migrated your contacts from iPhone to your HTC phone, your contacts may still be texting you through iMessage service and not through SMS or MMS.
    To receive their text messages on your HTC phone, you must turn off the iMessage service in your iPhone settings. If you have other Apple devices, you also need to turn off iMessage on them.

    Or, go to your Apple support profile on the web and unregister your iPhone and other Apple devices.

     
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  • 4:
    How do I add a signature in my text messages?

    How do I add a signature in my text messages?

    If you're using the HTC Messages app, here's how to add a signature.
    1. Open the Messages app.
    2. Tap > Settings > General.
    3. Select the Use signature option, and then tap Signature.
    4. Enter the text you want to use as your signature, and then tap OK.
    Note: The signature will count toward the text message's character limit.
     
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  • 5:
    How do I receive or block group MMS?

    How do I receive or block group MMS?

    Group MMS is like group chat, where recipients can join a conversation you've started. Replies are also organized into a single thread.

    To turn group MMS on or off, in the Messages app, tap > Settings > Multimedia messages (MMS), then select or clear the Group Messaging option.
     
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  • 6:
    How do I remove duplicated contacts?

    How do I remove duplicated contacts?

    1. Open the People app.
    2. Tap > Manage contacts > Remove duplicates.
    3. Tap Phone if you're removing duplicates that are stored in the phone storage, or tap the account that has duplicated contacts.
    4. Tap OK to delete all duplicated contacts. Or to select which duplicates to remove, tap Cancel. Choose which ones you want to remove, and then tap Delete.
     
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  • 7:
    How do I change the signature in my email messages?

    How do I change the signature in my email messages?

    If you added several email accounts on your phone, you need to change the signature in each account.
    1. Open the Mail app.
    2. Swipe right from the left edge of the screen to open the slideout menu, and then tap an email account.
    3. Tap > Settings > General settings > Signature.
    4. Enter the text you want to use as your signature, and then tap Save.
     
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  • 8:
    How do I make status updates and birthdays appear on my Caller ID?

    How do I make status updates and birthdays appear on my Caller ID?

    If you've signed into your Facebook or Twitter™ account, you'll see the caller's latest status update. You may also see the caller's upcoming birthday if the event is saved on your phone or if you've signed into your online account such as Facebook.

    If you created a task in the Tasks app and linked it to a contact, the task will appear when the contact calls and if the contact has no recent status update.

     
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  • 9:
    Why can't recipients see or join the group MMS that I sent?

    Why can't recipients see or join the group MMS that I sent?

    Check whether your recipients have enabled Group messaging on their mobile devices. In the Messages app, tap > Settings > Multimedia messages (MMS) and make sure that Group Messaging is selected.

    Some devices or mobile operators may not support this feature.

     
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