Answers to some common questions
  • 1.
    Forgot your screen lock pattern?

    Forgot your screen lock pattern?

    If you’ve forgotten your screen lock pattern, you have up to five attempts to try and unlock your phone. If this fails, you can unlock the phone by entering your Google Account user name and password.
    1. On the security screen, enter your lock pattern.
    2. After the fifth attempt, when you’re asked to wait for 30 seconds, tap OK.
    3. If the display goes off, press the POWER button to turn the display back on, and then unlock the screen.
    4. Tap the Forgot pattern? button when it appears.
    5. Enter your Google Account name and password, and then tap Sign in. You’ll then be asked to choose a new screen lock. If you no longer want to have a screen lock, just press to exit the Security screen.
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  • 2.
    How do I know if my phone can be used in another country's local network?

    How do I know if my phone can be used in another country's local network?

    Check any of the following:
    • Check the network specs of your phone on the HTC website. Go to the website of the country where you bought the phone.
    • Check the supported network band in the country where you will be traveling.
    • Check if cross-country roaming has been activated by your mobile operator.
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  • 3.
    Can't use multi-finger gestures in your apps?

    Can't use multi-finger gestures in your apps?

    That's because Media gestures is enabled by default. This makes the three-finger gesture exclusive for sharing content or for use with HTC apps. You won't be able to use multi-finger gestures (gestures that use three fingers or more) for other purposes.
    To use multi-finger gestures in games or musical instrument apps, clear the Media gesture option in Settings > Display, gestures & buttons.
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  • 4.
    Forgot your Google Account password?

    Forgot your Google Account password?

    If you've forgotten your Google® Account password, you can try to recover it through the Google website.
    On your phone or computer web browser, go to www.google.com/accounts/recovery. Follow the instructions on the screen to reset your password.
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  • 5.
    Can the phone automatically switch to the mobile network when Wi‍-Fi is absent or weak?

    Can the phone automatically switch to the mobile network when Wi‍-Fi is absent or weak?

    Yes. You can set the phone to automatically switch to a mobile network when there's no available Wi‍-Fi network or the signal is weak.
    1. With two fingers, swipe down from the status bar to open Quick Settings.
    2. If the Wi‍-Fi connection is off, tap the Wi‍-Fi tile to turn it on.
    3. Tap .
    4. Tap > Advanced.
    5. Select Auto-switch to mobile network.
    Note: This feature may not be available in some phones.
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  • 6.
    Why are Power saver and Extreme power saving mode both grayed out?

    Why are Power saver and Extreme power saving mode both grayed out?

    This happens when you turn on High performance mode under Developer options in Settings.

    High performance mode requires additional battery power to maximize CPU performance. In this mode, both the Power saver and Extreme power saving mode features won't be available. If you want to use these features, turn off High performance mode.

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  • 7.
    Screen not rotating?

    Screen not rotating?

    If the screen doesn't rotate when you turn it sideways, first make sure that the Auto-rotate screen option is selected in Settings > Display, gestures & buttons. If Auto-rotate screen is already selected, try recalibrating the screen if the screen orientation doesn't respond properly to the way you hold your phone.
    1. Go to Settings, and then tap Display, gestures & buttons.
    2. Tap G-Sensor calibration.
    3. Place the phone on a flat and level surface, and then tap Calibrate.
    4. After the recalibration process, tap OK.
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  • 8.
    What happens when I open a file received through Bluetooth?

    What happens when I open a file received through Bluetooth?

    When you open a file received via Bluetooth, what happens next depends on the file type:
    • Media files and documents are usually opened directly in a compatible app. For example, if you open a music track, it starts playing in the Music app.
    • For a vCalendar file, choose the calendar where you want to save the event, and then tap Import. The vCalendar is added to your Calendar events.
    • For a vCard contact file, you can choose to import one, several, or all of those contacts to your contacts list.
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  • 9.
    How do I share my phone's Internet connection with other devices?

    How do I share my phone's Internet connection with other devices?

    You can share your phone's data connection through USB, Wi‍-Fi, or Bluetooth®.

    Go to Settings, tap More > Mobile network sharing, and then choose whether to share via USB tethering, Portable Wi‍-Fi hotspot, or Bluetooth tethering.

    Note: A data connection such as 3G is required. Contact your mobile operator for information on data charges. Extended use of your data connection, Wi‍-Fi, or Bluetooth may drain the battery faster.
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  • 10.
    How do I enable developer's options?

    How do I enable developer's options?

    If you want to develop apps for your phone, you can enable developer's options in Settings.
    1. Go to Settings, and then tap About > Software information.
    2. Tap More.
    3. Tap Build number 7 times or more until you see the message You are now a developer.

    When you return to the Settings screen, you'll see the Developer options setting.

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  • 11.
    How do I add the access point to my mobile operator's network?

    How do I add the access point to my mobile operator's network?

    Most HTC phones are able to detect which mobile operator you're using based on the SIM card you inserted, and then use the preset Access Point Name (APN) to connect to your mobile operator's data network. You can add a new (APN) when roaming or if you have difficulty establishing a data connection.
    1. With two fingers, swipe down from the status bar to open Quick Settings.
    2. If Mobile data is off, tap the Mobile data tile to turn it on.
    3. Tap to open the Mobile network settings screen.
    4. Tap Access point names. If your phone has two SIM card slots, select a slot first, and then tap Access point names.
    5. On the APNs screen, tap > New APN and enter the APN settings.
    6. Tap > Save and then select the new APN on the APNs screen.
    Note:

    Some mobile operators may not allow you to change the predefined APN or add new ones.

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  • 12.
    I sent some files via Bluetooth to my computer. Where are they?

    I sent some files via Bluetooth to my computer. Where are they?

    When you send information using Bluetooth, the location where it's saved depends on the type of information and the receiving device. If you send a calendar event or contact, it is normally added directly to the corresponding application on the receiving device.

    If you send another file type to a Windows® computer, it is normally saved in the Bluetooth Exchange folder within your personal document folders.

    • On Windows XP, the path may be: C:\Documents and Settings\[your username]\My Documents\Bluetooth Exchange
    • On Windows Vista, the path may be: C:\Users\[your username]\Documents
    • On Windows 7, the path may be: C:\Users\[your username]\Documents\Bluetooth Exchange Folder
    • On Windows 8, the path may be: C:\Users\[your username]\Documents

    If you send a file to another device, the saved location may depend on the file type. For example, if you send an image file to another mobile phone, it may be saved in a folder named ​“‍Images”.

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