Quick Link to HTC Service
Support and Service

HTC Customer Service Hotline

Hong Kong: (852) 3077-5588
Macau: (853) 6363-1234

  • Service time:
    Monday – Saturday: 8:00 am ~ 8:00 pm
    Sunday & Public Holiday: 9:00 am ~ 6:00 pm

HTC Free Courier Service

Hong Kong: (852) 3077-5588
Macau: (853) 6363-1234

  • Service time:
    Monday – Saturday: 8:00 am ~ 8:00 pm
    Sunday & Public Holiday: 9:00 am ~ 6:00 pm

    Free express service will only apply in Hong Kong and Macao, not including Ma Wan, outlying islands and restricted areas. For walled village, need customer to provide address for HTC to check whether delivery is applicable.
    Macao service is bounded by the terms & conditions.( Please contact Customer Service Hotline for further inquiry)

Free Smartphone Loan Service


HTC Service Centre

AddressOpening HoursTransportation
Room 1903,
Kowloon Building,
555 Nathan Road,
Yau Ma Tei, Kowloon
Monday to Friday: 12:00 pm - 8:00 pm
Saturday: 12:00 pm - 4:00 pm
Closed on Sunday and Public Holidays
1 minutes from
Yau Ma Tei MTR Station,
Exit A1

HTC Authorized Service Point

ShopAddressOpening HoursRemark
HTC StoreShop 7, 5/F, APM, Millennium City Phase 5, 418 Kwun Tong Road,
Kwun Tong
Monday - Sunday 11:30-22:30
  1. Selling HTC accessory
  2. Repair collection service
  3. Technical support & enquiry
  4. Pick up service


HTC Authorized Collection Point

Hong Kong

HK Island
ShopAddressOpening Hours
M-ZoneUnit A, 23/F, Kyoto Plaza,
491-499 Lockhart Road,
Causeway Bay, Hong Kong
Monday - Saturday
11:00 – 20:00
(Sunday Closed)

Kowloon
ShopAddressOpening Hours
M-ZoneShop 901, 9/F, Carnarvon Plaza, 20 Carnarvon Rd., Tsim Sha TsuiMonday - Saturday
11:00 – 20:00
(Sunday Closed)

New Territories
ShopAddressOpening Hours
M-Zone9/F, Landmark North,
39 Lung Sum Avenue, Sheung Shui
Monday - Saturday
11:00 – 20:00
(Sunday Closed)

Macau

ShopAddressOpening Hours
M-ZoneRua De Pequim No.170-174,
EDIF.Com.Centro Kong Fat,
Andar 16, Macau
Monday - Friday:
09:00 – 18:00
Saturday: 09:00 – 13:00
(Closed on Sunday and Public Holiday)