Support and Service
12/24/2012 Limited Warranty Statement
  • Dear Loyal Customers,

    Starting from 1st Jan, 2013, customer shall present the PROOF OF PURCHASE upon claiming the Limited Warranty. The Limited Warranty shall last for twelve (12) months from the date of original purchase for mobile devices.

    Details refer to the WARRANTY STATEMENT in htc.com

12/24/2012 Service Centre - Privilege Service
  • Dear Loyal Customers,

    To enhance your customer service experience and reduce your waiting time, from now on, customers may call our Customer Service Hotline 35201234 or through the Online Chat Service http://www.htc.com/hk-en/contact/chat/ to make reservation of products inquiry or repair at the HTC Service Center.
    (Address: Room 1903, 19/F, Kowloon Building, 555 Nathan Road, Yau Ma Tei, Kowloon, Hong Kong)

12/13/2012 Winter solstice, HTC & M-Zone operation notice
  • Dear Loyal Customers,

    During winter solstice, 21st December, 2012, HTC Service Centre working hour will be changed to 12:00 – 18:00, HTC Authorized Service Point M-Zone working hour will be changed to 11:00 – 18:30.Customer service hotline, email service, online service will be remained unchanged. Thanks for your support.

    HTC Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

12/13/2012 Christmas & 1st day of 2013 Holiday
  • Dear Loyal Customers,

    During Christmas Day & The first day of January, HTC Service Centre will be closed on 25th-26th December 2012 & 1st January 2013. The Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will be provided the same service to you as usual. Thanks for your support.

    HTC Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

10/19/2012 Chung Yeung Festival Holiday
  • Dear Loyal Customers,

    During Chung Yeung Festival, HTC Service Centre will be closed on 23rd October 2012. Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    HTC Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

9/17/2012 Chinese Mid-Autumn Festival & The day following National Day
  • Dear Loyal Customers,

    During The day following the Chinese Mid-Autumn Festival & The day following National Day, HTC Service Centre will be closed on 1st and 2nd October 2012. Service Hotline, Web-Chat, Email and HTC Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    HTC Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

6/12/2012 Tuen Ng Festival Holiday
  • Dear Loyal Customers,

    During Tuen Ng Festival, HTC Service Centre will be closed on 23rd June 2012. However, the Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    HTC Authorized Service Point & Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

5/31/2012 DHL collection service will be closed
  • Dear Loyal Customer,

    HTC service keeps upgrading. HTC has increased several Authorized Service Point and Authorized Collection Points but the DHL will be stopped service from 1st July,2012. Please feel free to find the service details from our Customer Service web page or the link http://www.htc.com/hk-en/support/customer-service.html

4/24/2012 Labour Day
  • Dear Loyal Customers,

    During Labour Day, HTC Service Centre will be closed on 1st May 2012. Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    HTC Authorized Service Point & Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

4/23/2012 The Birthday of the Buddha
  • During The Birthday of the Buddha, HTC Service Centre will be closed on 28th April 2012. Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    HTC Authorized Service Point & Authorized Collection Point & Service Hotline:
    Service Hour and Location: http://www.htc.com/hk-en/support/customer-service.html

3/28/2012 Easter holiday, HTC operation notice
  • Dear Loyal Customers,

    During Ching Ming Festival, Easter Holiday and The Birthday of the Buddha, HTC Service Centre will be closed on 4th April 2012, 6-9th April 2012 and 28th April 2012. Service Hotline, Web-Chat, Email, HTC Authorized Service Point and Authorized Collection Points will provide the service to you as usual. Thanks for your support.

    Service Hotline: +852-3520-1234
    Service Hour:
    Mon~Sat: 8:00 am~ 8:00 pm
    Sun & Public Holiday: 9:00 am~ 6:00 pm

    HTC Authorized Service Point & Authorized Collection Point
    Service Hour and Location : http://www.htc.com/hk-en/support/customer-service.html

3/8/2012 Update the Authorized Service Point detail
  • Dear Loyal Customer,

    HTC has updated several Authorized Service Point and Authorized Collection Point in order to improve HTC service quality. Please feel free to find the details from the HTC Customer Service web page or the link http://www.htc.com/hk-en/support/customer-service.html

2/7/2012 HTC Annual Dinner notice
  • Dear Loyal Customers,

    Due to HTC Annual Dinner on 9th February,2012, the closing time of HTC Service Centre and Our authorized collection point service M-Zone will be changed to 18:30 and 18:00 respectively. Customer service hotline, Email service and Online service will be remained unchanged. Thanks for your support.

1/11/2012 Lunar New Year holiday, HTC operation notice
  • Dear Loyal Customers,

    20th January,2012, HTC Service Centre working hour will be extended to 21:00.
    21th January, 2012, HTC Service Centre will be closed.
    During 2012 Lunar New Year Holiday, HTC Service Centre , Customer service hotline, Email service, Online service and Our authorized M-ZONE/DHL Collection Point will off from 23rd January *(Monday) to 25th January*(Wednesday) and will be re-opened on 26th January*(Thursday). Thanks for your support and Happy Chinese Lunar Festival.