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General and Other

Why does my device freeze and sometimes crash? more

The main reason for a device to slow down and crash is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down to free up memory. There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options from the drop down. The settings for the X-button can be found on the Button tab. Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and it will still be running in the background using Memory. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A Hard Reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. Was this helpful? Yes | No

How do I set a custom ring tone on my device? more

Your device can support the following audio formats: *.wma, *.mp3, *.midi, *.rmi, *.amr, *.awb, *.m4a To set an Audio file as your ringtone: From a MicroSD Card: Locate the file on your SD card, Tap and hold the file and select "Set as Ringtone" from the popup menu. From your desktop: Using ActivesSync, select "Explore". Open the "Windows Mobile-based device". Open the Windows Folder. Open the "Rings" folder. Drag and drop file into the "Rings folder". To set the file as your ringtone, go to Start > Settings > Sounds & Notifications > Notifications Tab > Select file from drop down. Was this helpful? Yes | No

How can I set up a custom tone for SMS, MMS, email, etc.? more

You will first need to load the file on your device. From a MicroSD Card: Locate the file on your SD card, Tap and hold the file and select "Copy" from the popup menu. Navigate to the :My Documents" folder and paste the file into the folder. From your desktop: Copy the music file to the "My Documents" folder on your phone using either ActivesSync or Windows Mobile Device Center. Once the file has been loaded in the "My Documents" folder on your device, go to Start > Settings > Sounds & Notifications > Notifications Tab. From the Event Drop down list, select the event. From the Play Sound drop down list, select the file and tap OK. Please note that you cannot interrupt/silence the Alert; you may want to select a small file for your tone. Was this helpful? Yes | No

How can I set up a custom tone for SMS, MMS, email, etc.? more

Your device supports .wav files for custom alerts. To set an Audio file as your Alert: Using ActivesSync, select "Explore". Open the "Windows Mobile-based device" Open the "Windows" Folder. Drag and drop file into the "Windows" folder. To set the file as your tone, go to Start > Settings > Sounds & Notifications > Notifications Tab > Select file from drop down. Was this helpful? Yes | No

Why does my device respond slowly, freeze and sometimes crash? more

The main reason for a device to slow down and crash is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down to free up memory. There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options from the drop down. The settings for the X-button can be found on the Button tab. Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and they will remain running in the background using Memory. Was this helpful? Yes | No