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General and Other

What does a Hard Reset do and how is it performed? more

A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A Hard Reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A Hard Reset restores the device to its default settings – the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain. To perform a hard reset Power the device ON. Press and hold the Send Call and End Call Keys. Keep the two buttons pressed, and at the same time, use the stylus to lightly press and hold the RESET button. If successful, you will get a white screen with blue text asking you to confirm the reset. Was this helpful? Yes | No

Why am I not able to connect to the data network? more

You may have traveled outside of the coverage area or have incorrect settings in your device. Perform a soft reset on your device and contact your carrier to verify coverage and device settings. Check to make sure the "Phone" is on in Communication Manager. Contact your service provider to verify the device has the correct access point name. Was this helpful? Yes | No

My device shows "No Service". What is wrong? more

If you are getting "No Service" this could mean that your service has not been activated by your wireless carrier or you may have travelled outside of your coverage area. Try turning your device off and then back on. If the issue persists, please contact your carrier. Was this helpful? Yes | No

How do I set a custom ring tone on my device? more

Your device can support the following audio formats: *.wma, *.mp3, *.midi, *.rmi, *.amr, *.awb, *.m4a To set an Audio file as your ringtone: From a MicroSD Card: Locate the file on your SD card, Tap and hold the file and select "Set as Ringtone" from the popup menu. From your desktop: Copy the music file to the "My Documents" folder on your phone using either ActivesSync or Windows Mobile Device Center. On your device, Tap Start > Phone> Menu > Options. In the Ring Tone list, select the song as your ringtone. Was this helpful? Yes | No

Why does my device respond slowly, freeze and sometimes crash? more

The main reason for a device to slow down and crash is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down to free up memory. There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options from the drop down. The settings for the X-button can be found on the Button tab. Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and they will remain running in the background using Memory. Was this helpful? Yes | No