Product Support
Choose a category:
- Applications
- Audio and Ringtones
- Bluetooth
- Camera
- Compatibility
- Connectivity and Internet
- Contacts
- Display
- General and Other
- GPS
- Mechanical
- Messaging
- Multimedia
- Password
- Phone
- Power and Battery
- Settings
- Storage Card
- Synchronization
- System and Upgrade
- Tips and Tricks
- Watch
Display
- How do I use the People application? more
- People allows you create a shortcut (Favorites) to frequently called Contacts for easy access from your Today screen. To add a contact to People: Tap on the Plus sign in the People application (off to the right of the screen). Locate and highlight the desired contact and then tap Select. Select (by tapping) a picture to be associated to the Contact (optional). You will then be returned to the main People screen where your addition will be reflected. Note: If there is a picture already associated with the contact on your device, you will not be prompted to select one. Was this helpful? Yes | No
- How do I set up Weather? more
- The Weather application provides quick access to local Weather and forecasts from your Today screen. To Add your city Select Weather tab and then select Menu>Add Location. Note: Add Location will only appear if there is space for more entries. If Add Location is not seen, use Remove Location to free up space. On the Select Country screen, browse through the list of countries or type in your country’s name. On the Select City page, browse through the list of cities or type in your city’s name. Note: Weather includes Major Cities Globally, NOT all ZIP codes are included and there is not an option to add more cities. For additional options: Tap Menu > Settings to change the Download Settings. Tap Menu> Celsius (Fahrenheit) to change how the temperature is displayed. Add Location: Use this option to add additional locations; this device can support up to 10 cities. Remove Location: Use this option to remove cities from your locations list. Was this helpful? Yes | No
- How do I change my Today screen? more
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If you have TouchFLO 3D enabled:
From the Today screen, slide to the Settings Tab.
Tap on Wallpaper and make your selection.
If you have TouchFLO 3D disabled:
Go to Settings>All Settings>Personal Tab>Today to change the theme.
Go to Settings>All Settings>Personal Tab> Today> Items tab to change the items that are shown on the Today Screen. Note: If you remove TouchFLO 3D from the items list, you will lose the features and functionality associated with it. Was this helpful? Yes | No - How do I modify my Date and Time settings? more
- You can modify the Time Zone, Date, and Time on your device by going to tapping on the Time on your Today screen or by going to Settings > All Settings> System >Clock & Alarm. Was this helpful? Yes | No
- How do I set a picture as my wallpaper on the device? more
- If using TF3D, go to the Settings Tab on your Today screen and select Wallpaper and make your selection. If you do not have TF3D enables, you can set a picture that you have saved on your device as your wallpaper by going to Settings>All Settings>Personal tab>Today>Check the ""Use this picture as Background"" box, browse for the photo and then tap OK. If you find that the image you selected does not fill the entire screen or is tiled, you can copy that file to your Desktop PC, increase the size and then copy it back to your device. Was this helpful? Yes | No
- How do I adjust the backlight on my device? more
- Go to Settings> All Settings>System tab>Power> Advanced tab. As a Power Saving feature, the backlight and screen on the device are set to turn off 5-10 seconds after a call is connected. If you need to turn the screen back on while still on the call either remove the Stylus from its silo or press the Power button once. Was this helpful? Yes | No
- How do I adjust the text size on my device? more
- Go to Settings>All Settings>System Tab>Screen>Text Size tab. Note: Text size may not be changed in all programs. Was this helpful? Yes | No
- My backlight goes out after about 10-15 seconds on a call and tapping the screen doesn't do anything. What can I do? more
- The device, to maximize battery life, comes with a default backlight Time out of 10-15 seconds. You do have the option to modify backlight settings on your device however, on an active call the custom settings will be ignored and the back light will dim and go out after 10-15 seconds. If you would like to turn the backlight back on, you need only to move the device away from your ear, remove the stylus from its silo or press the Backlight Button located on the top of the device. Was this helpful? Yes | No
- Something is wrong with my display; it goes dark after a few minutes of inactivity but my device is still powered on. What is happening? more
- The device is going into hibernation. The device is still powered on, but the screen has gone to sleep to conserve power. To "wake" the device up, just tap the Backlight button once, open the slide or remove the stylus from its silo. Was this helpful? Yes | No
- How can I change my Screen Orientation? more
- The device comes with a built in G-Sensor (aka motion sensor) that can change the screen orientation based on the position of the device; there is not a setting to manually change the orientation of the screen nor is it supported in all applications. Note: If the screen is not rotating as it should, you may have turned the "Auto Screen Rotation" off. Go the Settings Tab>G- Sensor and turn it back on. Was this helpful? Yes | No
- My Screen alignment is orientation and/or alignment is off, how do I correct this? more
- From time to time the G-Sensor may need to be calibrated in the event that the screen orientation and/or alignment is off. To calibrate, go to Settings> G Sensor> G-Sensor Calibration. Place the device on a flat, level surface and let it remain there until the Calibration process has completed. Was this helpful? Yes | No
- My screen alignment off (tapping on the screen registers in a different area of the device), what can cause this and what can I do? more
- To correct the screen alignment, Run through the Screen Alignment Process by going to Settings>All Settings>System Tab>Screen>Align Screen. The alignment must be completed using the Stylus and no other object! Was this helpful? Yes | No





