Product Support

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HTC Touch Pro

Choose a category:

Phone

Can I add an extension number to the contact person's phone number? more
  1. Select a contact from the contacts list, then tap Menu > Edit.
  2. Enter "p" and then the extension number after the contact's work phone number (for example: 11111111p2222), then tap OK.
You can now directly call the phone and extension number of the contact.
Why can't I make or receive calls within my coverage area? more
Ensure that your device:
  • Is not set to flight mode.
  • Is receiving a good signal.
  • Phone settings are correct.
(On a PDA phone, check phone settings in Settings > Personal tab > Phone > Services. On a smartphone, check phone settings in Settings > Phone.)
Can I record conversations while talking on the phone? more
The device does not support this kind of function.
Why can't I make any phone calls? more
  • Check if your location is within your wireless service provider's coverage area.
  • Tap Start > Settings > Connections tab > Comm Manager, then make sure that Airplane Mode (or Flight Mode) is off and Phone is on.
  • Tap Start > Settings > Personal tab > Phone > More tab> Fixed Dialing, then disable fixed dialing.
  • Tap Start > Settings > Personal tab> Phone > Services tab. Select Call Barring, press Get Settings, then set the Block outgoing calls option to Off.
How do I turn on the speakerphone? more
Tap Speaker On on the Phone screen.
How do I adjust the brightness of the image during a video call? more
Do one of the following:
  • Press NAVIGATION right to make it brighter, or NAVIGATION left to make it dimmer.
  • Tap Menu > Brightness.
Note: You cannot adjust the brightness for a still image.
Can I receive two phone calls simultaneously? more
Your smartphone/PDA phone is capable of conference (multi-party) calling. However, before using the conference call feature, contact your wireless service provider to confirm if they provide such service.