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Settings

When navigating programs, my device is not responding accurately to stylus taps. What should I do? more

Recalibrate the screen. Tap Start > Settings > System tab > Screen, tap Align Screen and follow the on-screen instructions to calibrate the screen. Was this helpful? Yes | No

My device's memory space is full. I've removed programs and reinstalled them on a storage card, but there is still not enough memory space available. more

If you browse the Internet frequently, clear the web history from time to time by following these steps:

1. Open Internet Explorer and then tap Menu > Tools > Options > Memory tab.
2. Tap Clear History.

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How do I set up a sound alert for incoming text messages on my device? more

1. Tap Start > Settings > Personal tab > Sounds & Notifications.
2. In the Notifications tab, select Messaging: New text message in the Event menu.
3. Select the Play sound check box, then choose a sound to use.

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How do I disable/enable TouchFLO™ 3D function? more

Tap Start > Settings > Personal tab > Today > Items tab, then unmark/mark TouchFLO 3D. Was this helpful? Yes | No

How do I change the Today screen to display more information? more

Tap Start > Settings > Personal tab > Today > Items tab, then select all the items you want to appear in the Today screen. Was this helpful? Yes | No

The screen automatically adjusts the backlight. How can I turn off the function? more

Tap Start > Settings > Backlight tab > uncheck Auto adjust backlight, then you can adjust backlight manually. Was this helpful? Yes | No

The device asks me if I want to save the calling number to contact at the end of the call. How do I cancel the function? more

Tap Start > Settings > Phone > Advanced tab, then uncheck Add new phone number to Contacts at end of call. Was this helpful? Yes | No

How do I change the Today screen background? more

1. Select a background picture on your computer, reduce its size to 320 x 240 pixels, then copy it to My Computer/Mobile Device.
2. On your device, tap Start > Settings > Personal tab > Today.
3. Select the Use this picture as the background check box then tap Browse.
4. Find and select the background picture you copied.

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How can I adjust the size of text on my device? more

On a PDA phone:

Tap Start > Settings > System tab > Screen > Text Size tab to change the text size. A smaller text size makes reading e-mails, calendar appointments, and tasks more visually convenient. You may also enable ClearType for smoother text resolution.

On a smartphone:

1. Select Start > Settings > Accessibility.
2. Set System font size to Normal or Large.

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How do I display more information on the Today screen? more

Tap Start > Settings > Personal tab > Today > Items tab, then select all the items you want to appear on the Today screen. Was this helpful? Yes | No

How do I extend the backlight time on my PDA? more

1. Tap Start > Settings > System tab > Backlight.
2. Tap the Battery power or External power tab.
3. Select a longer backlight timeout from the drop-down list.

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How do I set up sound for incoming text messages on my PDA? more

1. Tap Start > Settings > Sounds & Notifications.
2. In the Notifications tab, select Messaging: New text message.
3. Select the Play sound check box then choose a sound to use.

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How do I enable or disable the sound when finger scrolling or panning on screen? more

1. Tap Start > Settings > System tab > TouchFLO.
2. Clear or select the Enable sound when finger scrolling and panning option to disable or enable sound.

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I removed a built-in application from the device. How can I restore it? You can restore your device to its default factory settings to restore the application you removed. more

1. Back up all your data to your computer or storage card.
2. Tap Start > Settings > System tab > Clear Storage.
3. Enter "1234" on the box, then tap Yes to restore the device to its default factory settings.

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How can I increase the text size on my device? more

Tap Start > Settings > System tab > Screen > Text Size, then move the slider towards Largest to increase the text size. Was this helpful? Yes | No

How do I set the device password? more

To set the device password:

1. Tap Start > Settings > Personal tab > Lock.
2. Select the Prompt if device unused for option and set the idle time before the device asks for the password.
3. Choose the password type, then enter a 4-digit or more alphanumeric password in both Password and Confirm boxes.
4. Tap OK, then tap Yes to save the password.

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How do I change the function or program that is assigned to a button? more

Tap Start > Settings > Personal tab > Buttons, select the button, then assign a program or function to that button. The TALK and END buttons cannot be changed. Was this helpful? Yes | No

The time zone automatically changes to "London" or the default setting. more

Please do the following:

1. Tap Start > Settings > Personal tab > Phone > Time Zones tab, and then clear the Automatic change time zone and clock check box.
2. Tap Start > Settings > System tab > Clock & Alarms. Make sure the Home setting is set to your time zone.

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Why does my e-mail client keep synchronizing automatically? more

Your device may have been configured to perform automatic synchronization. Do the following to change the synchronization schedule:

1. Open ActiveSync on your device and then select Menu > Schedule to check the settings.
2. You can set the Peak and Off-peak time options to synchronize manually instead of a regular periodic synchronization.

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Can I synchronize Outlook Express with my PDA phone? more

ActiveSync on your device only supports synchronization with Microsoft® Office Outlook® or direct synchronization with the Exchange Server. ActiveSync does not support Outlook Express synchronization. Was this helpful? Yes | No

Why does my device fail to establish a connection with the Exchange Server? more

• Check if the Exchange Server settings in your device are correct. Verify the server name, user name and password, and other Exchange Server settings.
• Contact the Exchange Server administrator to verify if the Exchange Server is configured to allow mobile device access and if you have the appropriate access permission.
• Check if the Exchange Server is available.

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I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen. more

Contact your network administrator to obtain and/or install the security certificate on your device. Was this helpful? Yes | No

How do I synchronize the inbox? more

The first time you connect your device to your computer, a new partnership is created and will direct you to select the items you want to synchronize, including your Inbox. However, if you have previously synchronized your device with the inbox of another computer, you need to use ActiveSync or Windows Mobile Device Center to disable e-mail synchronization with that other computer first before you can sync with your current computer's inbox. Was this helpful? Yes | No

Can I synchronize Outlook Express with my PDA phone? more

ActiveSync on your device only supports synchronization with Microsoft® Office Outlook® or direct synchronization with the Exchange Server. ActiveSync does not support synchronization with Outlook Express. Was this helpful? Yes | No

Why does my device fail to establish a connection with the Exchange Server? more

• Check if the Exchange Server settings on your device are correct. Verify the server name, user name and password, and other Exchange Server settings.
• Contact the Exchange Server administrator to verify if the Exchange Server is configured to allow mobile device access and if you have the appropriate access permission.
• Check if the Exchange Server is available.

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What is the difference between synchronizing with a server and synchronizing with a PC, and which should method I use? more

Synchronization to a PC is for use when your information is stored in Microsoft Outlook on your PC. This method, which requires a USB cable, infrared or Bluetooth connection, will sync data only while your device is connected directly to your PC. Synchronization to a server allows your device to sync, over-the-air (OTA), directly to a Microsoft Exchange 2003 or 2007 Server. This allows you to update your Outlook e-mail, contacts, calendar and tasks information securely from any location using the data connection of your device. In order to use this functionality, you do not need a PC running; however it does require your IT administrator to enable you to use this service. Was this helpful? Yes | No

ActiveSync closes shortly after the device is disconnected from the cradle before or after the PC reboots. more

Disable your PC's anti-virus and firewall programs, then try again. If ActiveSync still fails, download the reboot file for ActiveSync on this Website: http://download.microsoft.com/download/pocketpc/utility/1.00/wce/en-us/asreboot.exe Was this helpful? Yes | No

Why can't I synchronize the PDA phone with my PC using the USB cable? more

Make sure Outlook 2003 or later version is installed on your PC. If Outlook is installed on your PC but you have never used it, launch Outlook and create a personal mail account before you connect the PDA phone.

• Check if ActiveSync 4.5 or higher version is installed on your PC. If you are using Windows Vista, sync using the Windows Mobile Device Center.
• Click File > Connection Settings in ActiveSync or click Mobile Device Settings > Connection settings in Windows Mobile Device Center, and then select the Allow USB connections option.
• Disable your PC firewall or antivirus software.
• Visit this website for additional information: http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

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ActiveSync shows an "invalid certificate error" message when I use my company network. more

Please contact your IT administrator to obtain the appropriate certificate and install it on your device. Was this helpful? Yes | No