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Synchronization

Can I synchronize Outlook Express with my PDA phone? more

ActiveSync on your device only supports synchronization with Microsoft® Office Outlook® or direct synchronization with the Exchange Server. ActiveSync does not support synchronization with Outlook Express. Was this helpful? Yes | No

Why does my device fail to establish a connection with the Exchange Server? more

• Check if the Exchange Server settings in your device are correct. Verify the server name, user name and password, and other Exchange Server settings.
• Contact the Exchange Server administrator to verify if the Exchange Server is configured to allow mobile device access and if you have the appropriate access permission.
• Check if the Exchange Server is available.

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Why can't I synchronize the PDA phone with my PC using the USB cable? more

• Go to Start> Settings> Connection tab> USB to PC. Please confirm if the ActiveSync is been selected.
• Make sure Outlook 2003 or later version is installed on your PC. If Outlook is installed on your PC but you have never used it, launch Outlook and create a personal mail account before you connect the PDA phone.
• Check if ActiveSync 4.5 or higher version is installed on your PC. If you are using Windows Vista, sync using the Windows Mobile Device Center.
• Click File > Connection Settings in ActiveSync or click Mobile Device Settings > Connection settings in Windows Mobile Device Center, and then select the Allow USB connections option.
• Disable your PC firewall or antivirus software.
• Visit this website for additional information: http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

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How do I synchronize my PDA phone with my computer using Bluetooth? more

1. On your PDA phone, tap Start > Settings > Connections tab > Bluetooth.
2. Tap the Mode tab, select the Turn on Bluetooth and Make this device discoverable to other devices options, then tap OK.
3. In your computer, open Bluetooth Settings (or Bluetooth Configuration) from the system tray or the Control Panel, add a new device, then search for the PDA phone. Select the Use my own password key option and enter a passcode. When prompted on your PDA phone, enter the same passcode.
4. In Bluetooth Settings (or Bluetooth Configuration) on your computer, you will see that the COM port connection name is Pocket PC (or your user name). Do not include Serial COM 4 corresponding COM number. If no COM port is present, you must manually add a new COM port.
5. In ActiveSync or Windows Mobile Device Center on your computer, open the Connection Settings dialog box. Select the Allow connections to one of the following check box and then select the correct COM port.
6. In ActiveSync of the PDA phone, tap Menu > Connect via Bluetooth.

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I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen. more

Contact your network administrator to obtain and/or install the security certificate on your device. Was this helpful? Yes | No

Why does my e-mail client keep on synchronizing automatically? more

Your device may have been configured to perform automatic synchronization. Do the following to change the synchronization schedule:

1. Open ActiveSync on your device and then select Menu > Schedule to check the settings.
2. You can set the Peak and Off-peak time options to synchronize manually instead of a regular periodic synchronization.

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Why does my device fail to establish a connection with the Exchange Server? more

• Check if the Exchange Server settings on your device are correct. Verify the server name, user name and password, and other Exchange Server settings.
• Contact the Exchange Server administrator to verify if the Exchange Server is configured to allow mobile device access and if you have the appropriate access permission.
• Check if the Exchange Server is available.

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Can my PDA recognize or synchronize with an Apple Mac? more

There are no official applications by Microsoft or Apple to support synchronization of PIM data between Windows Mobile-powered devices and iMac PCs. However, some third-party applications such as PocketMac Pro and Missing Sync are available which allow Mac users to synchronize data, transfer files, and more. Was this helpful? Yes | No

What is the difference between synchronizing with a server and synchronizing with a PC, and which should method I use? more

Synchronization to a PC is for use when your information is stored in Microsoft Outlook on your PC. This method, which requires a USB cable, infrared or Bluetooth connection, will sync data only while your device is connected directly to your PC. Synchronization to a server allows your device to sync, over-the-air (OTA), directly to a Microsoft Exchange 2003 or 2007 Server. This allows you to update your Outlook e-mail, contacts, calendar and tasks information securely from any location using the data connection of your device. In order to use this functionality, you do not need a PC running; however it does require your IT administrator to enable you to use this service. Was this helpful? Yes | No

ActiveSync closes shortly after the device is disconnected from the cradle before or after the PC reboots. more

Disable your PC's anti-virus and firewall programs, then try again. If ActiveSync still fails, download the reboot file for ActiveSync on this Website: http://download.microsoft.com/download/pocketpc/utility/1.00/wce/en-us/asreboot.exe Was this helpful? Yes | No

Why can't I synchronize the PDA phone with my PC using the USB cable? more

Make sure Outlook 2003 or later version is installed on your PC. If Outlook is installed on your PC but you have never used it, launch Outlook and create a personal mail account before you connect the PDA phone.

• Check if ActiveSync 4.5 or higher version is installed on your PC. If you are using Windows Vista, sync using the Windows Mobile Device Center.
• Click File > Connection Settings in ActiveSync or click Mobile Device Settings > Connection settings in Windows Mobile Device Center, and then select the Allow USB connections option.
• Disable your PC firewall or antivirus software.
• Visit this website for additional information: http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

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I was unable to sync with the Exchange Server and an "Install security certificate/expired" error message appeared on screen. more

Contact your network administrator to obtain and/or install the security certificate on your device. Was this helpful? Yes | No

ActiveSync shows an "invalid certificate error" message when I use my company network. more

Please contact your IT administrator to obtain the appropriate certificate and install it on your device. Was this helpful? Yes | No