Product Support

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Connectivity and Internet

When I try to view web pages using the Wireless Network, I get a blank page. What can I do? more
This is usually seen if the device has been idle for a while and the Wireless Network connection has been lost however, the device isn’t aware of the disconnection. To resolve this, end the Data Session by pressing the End Call Button once and then launch your browser to establish a new connection. If this does not resolve the issue, powercycle the device (this will prompt the device to attempt to establish a new data session).
Can I tether my device with my PC and use it as a wireless Modem? more
Yes, you can tether your device with your PC and use it as a wireless modem utilizing Wireless Modem. Please contact TELUS for further information and assistance.
How do I turn on/off Wi-Fi? more
Go to Start>All Programs>More>More>More>More> Comm Manager. Highlight Wi-Fi and select "Enable".
When I try to view web pages while connected to Wi-Fi, I get "Page Cannot Be Displayed." What can I do? more
You may need to adjust your Connections settings to use by going to Start>Settings>Connections Tab>Connections>Advanced Tab. Next, tap on Select Networks and then from the "Programs that automatically connect to the internet should connect using" drop down list, select MY ISP.