SERVICE & REPAIR

REPAIR FAQS

Here are some answers to our most frequently asked questions. If you have a question that is not answered below, please feel free to email us.

If you have a complaint about an existing or previous repair case, please contact us directly at 713-219-6157.

Q: How much does it cost to repair a unit?
A: Repair cost will vary based on the type of phone and the repairs required.

Q: Where do I send my phone in for repair?
A: Please contact your provider or visit your provider's website for information on the phone-repairing process.

Q: Can you upgrade/update my phone?
A: All upgrades/updates are handled through your provider.

Q: Can I just buy the parts and fix my own phone?
A: We do not sell any parts directly. If you wish to have your phone repaired, you will be required to send the phone to your provider for repair.

Q: Do you sell new or discontinued phones?
A: We do not sell any phones as we are strictly a repair facility. Please contact your provider if you would like to purchase additional phones.

Q: What is non-warranty damage?
A: Non-Warranty damage is any issue with the unit that is beyond a functional failure such as scratches, cracks, smudge marks, liquid damage, and other forms of physical damage.