Customer Service
Service & Repair
Repair Program Information
If you have a device that is out of warranty and wish to have it repaired or an HTC branded device that needs service, please contact the appropriate number below or email us at repair_inquiry@htc.com.
| Canadian customers | Inside Canada | Outside Canada |
|---|---|---|
| Bell | 1-800-667-0123 | 1-800-667-7626 U.S./+1-514-420-7748 |
| Rogers | 1-888-764-3771 | 1-877-764-3772 U.S./+1-416-935-5555 |
| TELUS | 1-866-558-2273 | +1-416-279-2532 |
Note this program is for repair services and not for part orders. If your device needs repair and is within warranty, please contact your local operator.
Repair FAQs
Here are some answers to our most frequently asked questions. If you have a question that is not answered below, please feel free to email us.
If you have a complaint about an existing or previous repair case, please contact us directly at 713-219-6157.
Q: How much does it cost to repair a unit?
A: Repair cost will vary based on the type of phone and the repairs required.
Q: Where do I send my phone in for repair?
A: Please contact your provider or visit your provider's website for information on the phone-repairing process.
Q: Can you upgrade/update my phone?
A: All upgrades/updates are handled through your provider.
Q: Can I just buy the parts and fix my own phone?
A: We do not sell any parts directly. If you wish to have your phone repaired, you will be required to send the phone to your provider for repair.
Q: Do you sell new or discontinued phones?
A: We do not sell any phones as we are strictly a repair facility. Please contact your provider if you would like to purchase additional phones.
Q: What is non-warranty damage?
A: Non-Warranty damage is any issue with the unit that is beyond a functional failure such as scratches, cracks, smudge marks, liquid damage, and other forms of physical damage.
