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NEWS
  • DOWNLOAD HTC TOUCH DIAMOND (TELUS) UPDATE(1)
    This software upgrade provides several key enhancements for your HTC Touch Diamond.

    What will the software update provide?

    • Improved system performance
    • Faster speeds while using video streaming applications such as YouTube

    HTC_Touch_Diamond_Telus Please read the following important notes before starting the upgrade:
    Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device.
    If you have the same version and your device is operating normally, there is no need to reload the software. To determine what version is running on your device, refer to the image on the left and note the ROM version, and Radio Version and then on your device, go to Start > Settings > Device Information > Version.

    Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following first:
    • All data will be deleted from the device during the upgrade (music, pictures, 3rd party applications, etc); be sure to back up all of your data using ActiveSync prior to upgrading.
    • Tip: If you are having challenges connecting with ActiveSync, please try: Start>Settings>Connections>USB to PC and uncheck "Enable advanced network functionality".
    • The standby and hibernation modes are disabled on the computer.
    • All running applications on the computer have been closed.
    • Ensure that your device has a battery level of at least 50% (Start>Settings>Power Management). If the battery "dies" during the upgrade process, there is a chance that it will not recover and will need to be sent for repairs.
    • The update can take up to 25 minutes so set aside time when you will not be interrupted.
    • Do not interrupt the upgrade process or press any buttons until the process has been completed (the device will reset itself when the update is done).


    General Procedure on Installing the ROM Update
    1. Back up your personal data from the Mobile Device to your computer using ActiveSync if you want to ensure you don’t lose any of your data.
    2. On your computer, run the ROM Update Utility (RUU) to install the ROM update to your Mobile Device. (The next section provides a detailed procedure on how to install the ROM Update).
    3. Restore your personal data back to your Mobile Device using ActiveSync. (Optional)
    4. To finalize the software update, disconnect the USB cable from the device and perform a simple reprogramming with the following steps:
      • Dial *22803 and press the TALK button to place the call.
      • Once connected with the automated phone programming system, listen to the instructions and enter the following:
        • Press “1” for English, or “2” for French.
        • Then press “1” again to begin the reprogramming.
    Allow a few seconds for the reprogramming to complete and the device will reset itself.

    WARNING: During the upgrade process, do not attempt to make/receive calls, press any buttons on your device or disconnect the device from the USB cable as this will stop the update and your device will be rendered inoperable! Please be aware that your device may reset up to 4 times after the provisioning as your device updates.
    The upgrade process takes up to 25 minutes. It is recommended that you close all programs on your PC prior to starting the update program and do not open any applications or files while the update is in process. All personal data stored on the device will be lost. Make sure you save all pictures, videos, and important files to your PC prior to performing the update process.


    French (94.6 MB)
    English (94.16 MB)
  • TELUS TOUCH DIAMOND SMS DATE HOTFIX (ENGLISH AND FRENCH)
    Since the year changed to 2010, SMS received by TELUS Touch Diamond customers are seeing the year in the timestamp coming in as 2016.The TELUS Touch Diamond SMS Date Hotfix will resolve this issue. Once this Hotfix has been installed on the device, all new SMS (received after the installation) and messages that were received prior to installing this Hotfix will be corrected to show the year as 2010 rather than 2016.

    Please note:

    • This hotfix will need to be reinstalled if the device is hard reset. Also, the hotfix cannot be installed again until the device is hard reset.
    • If any software was installed to bypass the Microsoft Certified Technology Specialist (MCTS) functionality of the device, the device may need to be hard reset prior to this hotfix being installed.


    Download and Installation steps:

    1. Download the TELUS Touch Diamond SMS Date Hotfix (choose the correct language version for your device)and save it to the desktop of your PC
    2. Verify you have installed and configured the Activesync (Windows XP or sooner) or Windows Mobile Device Center (for Vista and Windows 7) software.
    3. Put your device in Airplane Mode: Start>Settings>Connections tab>Comm Manager>Airplane
    4. Connect the TELUS Touch Diamond
    5. In Activesync, tap on Explore to bring up the File Explorer window. For WMDC, tap on File Management then Browse the contents of your device
      • If using WMDC, double click on the device memory folder that appears in the File Explorer screen. This is usually depicted by a backslash icon. Next, double click on My Documents.
    6. Drag and drop the TELUS Touch Diamond SMS Date Hotfix file from your Desktop to the File Explorer window
    7. On the device, go to Start>Programs>File Explorer
    8. Locate the TELUS Touch Diamond SMS Date Hotfix file and single tap on it to install
    9. Follow the onscreen prompts to install the file
    10. Reboot the device per on-screen instructions to finalize installation
    11. After the device reboots, take the device out of Airplane Mode by navigating to Start>Settings>Connections tab>Comm Manager and tap on Airplane Mode
    English (384 KB)
    French (383 KB)
  • BLUETOOTH SECURITY HOTFIX
    This hotfix enhances the security mechanisms of the Bluetooth service to make the Bluetooth communication more secure.

    This hotfix can only be applied on Bell Touch that has the Bluetooth FTP service preinstalled.

    Before installing, please first check to see if the FTP service is on your phone by going to the Start > Settings > Connections > Bluetooth and verifying there is tab named FTP.

    This HotFix will not survive a Hard Reset; if the device is Hard Reset, this file will need to be reinstalled to ensure Bluetooth Service Security.

    1. Download the "Bluetooth Security Hotfix" file to your PC.
    2. Connect your device to your PC using the USB Data Cable.
    3. Establish a connection between the device and Activesync (Windows XP) or Windows Mobile Device Center (Vista/Windows 7).
    4. Once connected:
      • Activesync: Open the Explore option in Activesync on the PC.
      • Windows Mobile Device Center select File Management > Browse Contents of the device > double click on your device.
    5. Drag the "Bluetooth Security Hotfix" file from your desktop to your device.
    6. On your device, go to Start > Programs > File Explorer and locate the “Bluetooth Security Hotfix” file.
    7. Tap on the file to begin the installation process.
      • Note: If there is a pop-up message saying “This hotfix is not compatible with your device,” it means the device has applied the fix already or the device doesn’t have the BT FTP service and the device does not need the Hotfix.
    8. Once the installation process has completed, no further action is needed.
    Download (179 KB)