Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device. If it is the same version and your device is operating normally, there is no need to reload the software.

To determine what version is running on your device, go to Start > Settings > More > More > More > Device Information > Version.

Validate that the ROM version is 2.08.1500.2 (82894) if it is not, you will need to update the software on you device.

Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following first:

• USB sync cable is connected to your device and PC to establish a connection with Activesync/Windows Mobile Device Center. If you don’t have ActiveSync installed in your PC already, the CD found inside your handset box can be used to install the application. If you lost the disk, please go to www.microsoft.com , Downloads & Trials, Windows Mobile Downloads and download the appropriate application (ActiveSync or Windows Mobile Device Center) depending on your PC’s OS. You will also need Outlook or Outlook express installed in order to backup your contacts, calendars, e-mail, tasks etc. The CD includes a 60-day trial version of the 2007 Outlook that you can use for the upgrade.
• Remove your storage card prior to running the upgrade. Do not put it back into your phone until after the upgrade process is complete.
• The standby and hibernation modes are disabled on the computer.
• All running applications on the computer have been closed.
• Ensure that you device has a battery level of at least 50% (Start > Settings > More> Power > Power Management) If the battery “dies” during the upgrade process, there is a chance that the device will not recover and will need to be sent to HTC for repair.
• The update can take several minutes so set aside time when you will not be interrupted.
• Do Not interrupt the upgrade process or press any buttons on the device until the process has been completed (the device will reset itself when the update is done).
• Warning: Installing this update will erase all data stored on the device, restoring your device to the factory default settings. Please be sure to back up any important files to preserve your data.

General Procedure on Installing the ROM Update

1. Back up your personal data from the Mobile Device to your computer using ActiveSync (Windows XP or sooner)/Windows Mobile Device Center (Windows Vista and Windows 7) or a 3rd party backup utility if you want to ensure you don’t lose any of your data.
   • If using a 3rd party backup utility, be sure that you are not backing up the Registry as this will cause issues once restored to the device after the update.
   • You will need to reload any 3rd party applications manually. Once you have created your backup file, be sure to copy the backup file to a storage card (ensure that Storage Card Encryption has been disabled on the device if you have enabled it) or to your PC before proceeding with the ROM update.
2. On your computer, click on the Download link (below) and save the file to your desktop.
3. Establish a connection between ActiveSync/Windows Mobile Device Center and your device using the provided USB Data cable.
4. Locate the ROM file (the one you saved in step 2 above) on your PC and double-click on the file to run the ROM Update Utility (RUU) to install the ROM update to your Mobile Device.
5. Follow the RUU Wizard prompts. When presented with the readme screen, please read the Readme since it provides a lot of valuable information on the upgrade process and what you can expect during the upgrade process. Check the box beside the “I understand the caution indicated above and has reviewed the Readme” and then press Next to continue. The remaining steps will typically involve checking the check box and pressing the Next or Upgrade button until the upgrade is completed.
6. Restore your personal data back to your Mobile Device using ActiveSync/Windows Mobile Device Center or the 3rd party backup utility you selected.