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General and Other

What does a Hard Reset do and how is it performed? more

A Hard reset restores the original factory settings and will erase all downloaded content, including ringtones, contacts stored in the handset memory, etc. It does not erase data stored on the SIM card or memory card (if available). Back up all necessary data on the device memory before proceeding.

Using the Menu settings
 
Press HOME > MENU, and then tap Settings.

Scroll down the screen, and then tap Privacy > Factory data reset.

On the Factory data reset screen, tap Reset phone, and then tap Erase everything.

Using the phone buttons to hard reset if the touch screen is not working

With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
 
Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
 
Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.

Press VOLUME UP to start the factory reset. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A hard reset basically returns your device RAM to factory conditions, the device is restored to its default settings – the way it was when you first purchased it and turned it on.

Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain. This is a drastic step, and should only be taken in the event that there is some kind of hardware failure, gross system error, or if you want to remove all of your data from the device. A Hard Reset should only be done if nothing else worked to recover your device. Was this helpful? Yes | No

How can I tell how much free memory I have left on my device? more

From the Home screen, press the Menu key > Touch Settings > Touch and slide screen upward and touch SD card & phone storage > Under SD card, view Available space. Was this helpful? Yes | No

What type of keyboard or input methods do I have? more

When you start a program or select a field that requires text or numbers, the onscreen keyboard becomes available. You can choose from these keyboard layouts: QWERTY, Compact QWERTY, and Phone keypad. Was this helpful? Yes | No

What is a Soft Reset and how is it performed? more

A soft reset basically resets the memory structure in the handheld. This recovers the device from memory conflicts, corrupted system service chains (mainly due to attempting hacks), memory leaks, and system lockups due to the "Fatal Exception" program errors.

To perform a Soft Reset:

Hold the Power Button down until a menu appears.

Select Power Off.

Remove the battery for 10 seconds.

Re-insert the battery and power the device on.
Was this helpful? Yes | No

What bands does the Rogers Magic support? more

HSPA/WCDMA: 850/1900 MHz-Up to 7.2 Mbps down-link and 2 Mbps up-link speeds
Quad-band GSM/GPRS/EDGE:
850/900/1800/1900 MHz Was this helpful? Yes | No

Why am I not able to connect to GPRS/EDGE/UMTS/HSDPA? more

You may have traveled outside of the coverage area or you may have incorrect settings in your device. Perform a Soft rest on the device and is the issue remains, contact your wireless carrier for assistance. Was this helpful? Yes | No

My device won't recognize my SIM more

Verify with your wireless carrier that your SIM is active.
Remove and Reinsert the SIM in your device. Was this helpful? Yes | No

My device shows “No Service” or “Invalid SIM”. What is wrong? more

If you are getting “Invalid SIM” this could mean that your SIM has not been activated by your wireless carrier. Please contact your carrier. If you are getting “No Service” try turning the device off and back on, changing locations and contacting your carrier to verify coverage. Was this helpful? Yes | No

How do I zoom? more

While browsing websites using the web browser, viewing an image in Albums, or using other applications that support zooming you can use two fingers in a pinching motion to zoom in/out. You can also double tap the screen to zoom in Was this helpful? Yes | No

What bands/frequencies does my device support? more

HSPA / WCDMA:
1900/850 MHz

GSM:
850/900/1800/1900 MHz(Band frequency, HSPA availability, and data speed are operator dependent.) Was this helpful? Yes | No