Hardware Requirements

• 1 GHz or higher processor clock speed recommended
• 512 MB of RAM or higher recommended
• 50 MB of available free hard disk space
• 1 USB Cable 2.0 is required

System Requirements Supported Operating Systems (PC)

• Windows XP
• Microsoft Windows Vista

If your system does not meet the above requirements or you are using Windows 7 or MAC operating system, please contact Rogers at 1-888-ROGERS-1, when prompted say “Wireless” and then “Technical Support”


Before you Begin

1. Allocate approximately 20 to 30 minutes
2. Disable Standby/Sleep Mode on your PC
3. Ensure that your Magic has a battery level of at least 50%
4. Make sure your laptop is connected to the power source or battery is at least 75% charged
5. Backup your personal data: All personal data (contacts, applications, photos, bookmarks, etc) stored on the device will be lost after the update process. There are also 3rd party applications on Android Market place to back up your applications and personal data.
6. Do not interrupt the ROM software update process
7. Turn off Debugging
   • Press Menu
   • Select Settings
   • Select Applications
   • Select Development
   • Uncheck USB debugging

DOWNLOADING THE SOFTWARE

1. Download the following software and save it to your PC.
   • HTC Sync
   • HTC Magic ROM Update Utility (RUU) (Accessed by entering a valid Rogers Magic SN number below)

INSTALLING HTC SYNC

1. Navigate to the folder where you unzip the HTC Sync
2. Double Click on the Install.exe file to install it to your PC
   • (Close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
3. Follow the prompts to complete the installation
   • Select your language and press Ok
   • Click Next to continue
   • Read the license agreement, select I accept the terms of the license agreement and press Next
   • Click Next to accept the default installation and press Next
   • Click Install to begin the installation
   • The wizard will take a few minutes to install software. Click Finish to complete

UPDATING THE MAGIC SOFTWARE
IMPORTANT NOTE:
All personal data (contacts, applications, photos, bookmarks, etc) will be deleted from the device during the update process. There are also 3rd party applications on Android Market place to back up your applications and personal data.

1. From your PC, launch HTC Sync
2. Connect your Magic device to your PC using the USB cable (if the phone is not connected to the PC there will be a sync failure)
3. On your phone, check Notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone
4. On your PC, navigate to the folder where you saved the ROM Update Utility (RUU)
5. Double Click on the Install.exe file
6. On the Welcome Screen, read the message in the dialog box, check the acknowledgement box and then click Next to begin the ROM software update installation
   
7. On the next screen, read and complete the steps shown in the dialog box first and the select Next.
   
8. The following message will then be displayed, indicating that the utility is verifying and acquiring information about the device in preparation for the update process. Wait for this verification process to finish.
   
9. Information about the device, such as the current Image version will then be displayed. Click Update to proceed.
   
10. Below the device information, information about the new ROM software update will be displayed. Click Next to proceed.
    
11. A confirmation message will appear and will show the length of time it will take to copy the necessary files (including the radio image) to the device. Click Next to begin the update.
    
12. A progress bar will run through the screen during the update process. In the middle of the ROM software update process, the progress bar may stop running. This is normal, as the RUU is adjusting itself to complete the update process automatically.
    
13. When you see the screen below, the update is complete. Click Finish to exit the utility.
    
14. Your device will reboot. This will take a few minutes. Once the reboot is complete (indicated by displaying the Home screen), you can then configure your device for use.

Installation Instructions:
Hardware Requirements (PC)
1 GHz or higher processor clock speed recommended
512 MB of RAM or higher recommended
Super VGA (800 x 600) or higher-resolution video adapter and monitor
50 MB of available free hard disk space
USB 2.0 is required
 
Software Requirements - Supported Operating Systems (PC)
Windows XP Home Edition Service Pack 2
Windows XP Professional Edition Service Pack 2
Windows XP Media Center Edition Service Pack 2
Microsoft Windows Vista Ultimate Edition
Microsoft Windows Vista Enterprise Edition
Microsoft Windows Vista Business Edition
Microsoft Windows Vista Home Premium Edition
Microsoft Windows Vista Home Basic Edition
Microsoft Windows 7
 
Installation Instructions

1. Click Download below to download “HTC Sync™ 2.0.25” to your PC.
2. Double click on the “HTC Sync™ 2.0.25” file to install it on your PC following the onscreen prompts.
   • Note: The installation process can take up to several minutes to complete. It is recommended that you close all programs on your PC and temporarily exit your anti-virus program prior to starting the installation program and do not open any applications or files while the installation is in process.
3. Once the installation is complete, launch the HTC Sync™ software.
4. Connect your device to your PC using the USB data cable that came with the device.
   • If your device is not connected to the PC there will be a sync failure
5. Once connected, on your device, check Notifications on the status bar to confirm HTC Sync™ recognizes the device.
6. The first time you synchronize the device, the Synchronization Settings Wizard will start automatically to help you set up HTC Sync™ .
   • If the Synchronization Settings Wizard does not start, click Synchronize Now on the HTC Sync™ screen to launch the Wizard.
7. Follow the onscreen instructions to complete the HTC Sync™ configuration; once this is complete, the device will begin to sync.
   • After the first sync, to start syncing your device to your computer, pull down the notifications bar on the device and tap “Synchronize your device with Windows” to connect to the PC.

Download the HTC Sync User Guide

This software update is intended for the HTC Magic for Rogers only and users should not load or attempt to load this version on any other device as it may cause serious issues/damage.

What’s included:

• Android Éclair 2.1
• Google Navigation (Web-based Turn-by-turn navigation with voice guidance)
• Voice activated dialing

The HTC Magic is designed to check for a Firmware updates every 14 days. This is done automatically. It is possible to check for update by going through Settings > About Phone > System Software update > Check Now. The firmware update is also designed to retain user information. Most user information will be retained. However, we still recommend you perform a back up before you proceed with the update. A Micro SD card is necessary for the update to work. You will notice that your Scene and home screen layout has changed. This is by design.

if a software upgrade is available, you will get the following message:

“A system update is available, would you like to download the following system software”

Note: This is a data intensive update, if don’t have an unlimited data plan we suggest you perform the download using Wi-Fi

You will have the option to download the software Now, or download when you connect to Wi-Fi, or cancel. If you cancel, the device will check again in 14 days.

1. Assuming you have chosen to download the software now or with Wi-Fi you will be prompted when the download is complete and ready to install.

2. You will be prompted to Install Now, or Install Later. Choose Install Now. If you don’t want to install the software immediately, you can Install Later. The install option will always be in the notification bar.

3. The device will power up and the software update will begin. The software update takes approximately 10-15 minutes

4. You may notice that during the update process, the progress bar might remain still for a period of time. This is normal. Once the installation is complete, the phone will reboot and your update will be complete.

FAQ’s

What happens if the downloading breaks in the middle?

The download manager is capable of resuming a download. If the downloading is interrupted because of data connection down, or user turns off device, the download will resume as soon as the next time getting the data connection back.

What happens if the installation breaks in the middle?

The FOTA installation is performed in the Recovery mode; there is no way for users to interrupt the process unless the device runs out of battery. In such cases the device can still reboot into Recovery mode and restart or resume the installation when the battery is back.

What is the FOTA behavior in roaming mode?

In roaming mode if the data connection is through 3G/GPRS, all check-ins and downloads will be blocked. If Wi-Fi connection is available then the checking and downloading can still work

 

 

 

 

 

Why is updating the software on your device recommended? 

The ROM software update posted below provides several key enhancements for your HTC Magic:

-Improves the overall device functionality and stability

-Enables correct SMS timestamp

-Enables Chinese character display for POP3 HTML Emails

-Corrects E-mail client exchange Issues

Please read the following important notes before starting the ROM software update: 

Before you proceed, please confirm that this software update is a newer version than what is currently loaded on your device: To determine what version is running on your device, go to Menu > Settings > About phone > and scroll down to Build Number. Then, refer to the image on the right and note the Build Number version listed. If you have the same Build Number version and your device is operating normally, there is no need to reload this software. 

Do not interrupt the ROM software update process:  The update can take up to 10 minutes to complete.  During the update process, do not attempt to make/receive calls, press any buttons on your device or disconnect the device from the USB cable as this will stop the update and your device will be rendered inoperable.  Close all running applications on your computer before starting the update and do not open any applications or files while the update is in process.

Back up your personal data:  All personal data (contacts, applications, photos, bookmarks, etc) stored on the device will be lost after the update process.  Back up the data on your device by copying the data to an SD memory card. There are also 3rd party applications on Android Market place to back up your applications and personal data.

Ensure that you device has a battery level of at least 50%:  If the battery "dies" during the update process, there is a chance that it will not recover and will need to be sent for repairs.

Disable the “standby” and “hibernation” modes on your computer. 

Before you install the new ROM update on the device, be sure to install the HTC Sync software.

On your computer, run the ROM Update Utility (RUU) to install the ROM software update to your device. The next section provides a detailed procedure on how to install the ROM software Update).

ROM Software Update Installation Instructions

 

1. Hardware Requirements (PC)1 GHz or higher processor clock speed recommended512 MB of RAM or higher recommendedSuper VGA (800 x 600) or higher-resolution video adapter and monitor50 MB of available free hard disk spaceUSB 2.0 is required 
2. Software Requirements - Supported Operating Systems (PC)
   • Windows XP Home Edition Service Pack 2
   • Windows XP Professional Edition Service Pack 2
   • Windows XP Media Center Edition Service Pack 2
   • Microsoft Windows Vista Ultimate Edition
   • Microsoft Windows Vista Enterprise Edition
   • Microsoft Windows Vista Business Edition
   • Microsoft Windows Vista Home Premium Edition
   • Microsoft Windows Vista Home Basic Edition 
3. Installation Instructions
   1. Click Download below to download “HTCSync.exe” to your PC.
   2. Run “HTCSync.exe” to install it to your PC.(Suggestion: Please close all running programs and temporarily exit your anti-virus program when you install the HTC Sync)
   3. From your PC, launch HTC Sync, and use the USB cable to connect your phone to the PC (if the phone is not connected to the PC there will be a sync failure).
   4. On your phone, check Notifications on the status bar for the icon to confirm if HTC Sync recognizes the phone.
   5. The first time you synchronize the phone, the Synchronization Settings Wizard will start automatically to help you set up HTC Sync. (If the Synchronization Settings Wizard does not start, click Synchronize Now on the HTC Sync screen.)After the first time, to start syncing your phone to your computer, pull down the notifications bar on the phone and tap “Synchronize your phone with Windows” to connect to the PC.
   6. On your PC, Follow the instructions to finish the wizard.on the HTC Sync screen.  Warning!* The installation process takes up to several minutes. It is recommended that you close all programs on your PC prior to starting the installation program and do not open any applications or files while the installation is in process. View the User Guide for detailed installation instructions and troubleshooting instructions.

If you have not updated your Magic software to the latest version(Build 3.54.631.3) please proceed with previous update here

For users who have updated to the latest software, you will be able to update your phone over-the-air (OTA). To update the software over-the-air, from the Home Screen, press MENU > Settings > About Phone > System Software Updates > Check Now. The over the air update should retain most user data.

This software upgrade provides several key enhancements for your HTC Magic™.

This software update is intended for the HTC Magic for Rogers only and users should not load or attempt to load this version on any other device as it may cause serious issues/damage.

What’s included:

• Twitter enhancement

The HTC Magic is designed to check for a Firmware updates every 14 days. This is done automatically. It is possible to check for update by going through Settings > About Phone > System Software update > Check Now. The firmware update is also designed to retain user information. Most user information will be retained. However, we still recommend you perform a back up before you proceed with the update. A Micro SD card is necessary for the update to work.

if a software upgrade is available, you will get the following message:

“A system update is available, would you like to download the following system software”

Note: This is a data intensive update, if don’t have an unlimited data plan we suggest you perform the download using Wi-Fi

You will have the option to download the software Now, or download when you connect to Wi-Fi, or cancel. If you cancel, the device will check again in 14 days.

1. Assuming you have chosen to download the software now or with Wi-Fi, you will be prompted when the download is complete and ready to install.

2. You will be prompted to Install Now, or Install Later. Choose Install Now. If you don’t want to install the software immediately, you can Install Later. The install option will always be in the notification bar.

3. The device will power up and the software update will begin. The software update takes approximately 10-15 minutes

4. You may notice that during the update process, the progress bar might remain still for a period of time. This is normal. Once the installation is complete, the phone will reboot and your update will be complete.

FAQ’s

What happens if the downloading breaks in the middle?

The download manager is capable of resuming a download. If the downloading is interrupted because of data connection down, or user turns off device, the download will resume as soon as the next time getting the data connection back.

What happens if the installation breaks in the middle?

The FOTA installation is performed in the Recovery mode; there is no way for users to interrupt the process unless the device runs out of battery. In such cases the device can still reboot into Recovery mode and restart or resume the installation when the battery is back.

What is the FOTA behavior in roaming mode?

In roaming mode if the data connection is through 3G/GPRS, all check-ins and downloads will be blocked. If Wi-Fi connection is available then the checking and downloading can still work.

Note:

1. We can upload multiple files for the ROM/Driver software, please provide a “display name” for every physical .exe file you want to upload to the website. “Display Name” gets displayed when user clicks the dropdown menu.
2. If you want to check for the user’s Serial# before providing them the download link, type “yes”, and provide part#’s. You can provide single or multiple part#’s.
3. Software Download List Page: This is the list view of all software downloads for a particular product with category filters right below the buttons. This page displays the “Software Title” and “Software Summary”.
4. Software Download Detail Page: This page displayed the “Software Title” above the date/category fields, “Software Summary” above the static text, and “Instructions” below the static text.
5. Static Text: The static text below gets displayed on all Software Download Detail pages