Answers to some common questions
  • 1.
    What devices are supported on Media Link HD v1.5?
    Media Link HD v1.5 supports devices running on Sense 4 and Sense 4+. To verify the software of your device, please tap on All apps > Settings > About > Software information > Sense version. NOTE: Pin code enabling, WiFi connection improvement and 5G hot spot are only supported on Sense 4+ devices, and Sense 4+ will provide better experience together with ML-HD v1.5.
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  • 2.
    Can I upgrade my Media Link HD to the latest version?
    Yes, you can upgrade Media Link HD to the latest version. To check for updates through your phone, please follow the steps below: [HTC Sense 4+]: With your phone connected to the HTC Media link HD, slide the Notification panel open. Tap HTC Media Link HD (Connected) > HTC Media Link HD settings > Check for updates. NOTE: Your phone will check if Media Link HD firmware is out of date and automatically upgrade Media Link HD firmware. [HTC Sense 4.0 and 4.1]: HTC Media Link HD needs to have Internet access through your Wi-Fi router to check for updates. On your phone, slide the Notifications panel open. Tap Settings > More > HTC Media link HD. When you see your HTC Media Link HD listed under "Available devices", tap it. (Make sure your HTC Media Link HD is set to "Off") Tap Advanced settings > Check for updates. NOTE: Your phone should be connected to a Wi-Fi network or 3G/4G network to update the software.
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  • 3.
    Can I use Media Link HD v1.5 without a Wi-Fi network?
    Yes. When the accessory is not connected to any Wi-Fi network, the accessory automatically enables hotspot which allows the phone to wirelessly stream contents from the phone.
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  • 4.
    Is there an easy way to project the current content of the device on the TV?
    Yes, you can just simply use the 3-finger swipe feature to instantly project the current content on the device, no matter you are on dual screen display or not connecting with ML-HD. NOTE: 3-finger swipe on dual screen display only works on Sense 4+.
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  • 5.
    What is the purpose of PIN code showing on TV and why should I enter PIN code?
    For any new devices trying to connect with Media Link HD v1.5 after the 1st pairing process is done, it would recognize them as guest and would require you to enter the PIN for security purposes.
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  • 6.
    What is the major improvement on Media Link HD v1.5?
    The major improvement will be “Wi-Fi connection enhancement” which will always use peer-to-peer mode when connecting Sense 4+ device to Media Link HD v1.5, and Sense 4+ device will automatically turn down the display bit rates to keep the smoothness of the media transferring during unstable Wi-Fi connections.
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  • 7.
    How would I know the signal strength of my Media Link HD v1.5?
    The Media Link HD v1.5 displays the Wi-Fi signal indicator on your TV while on idle to help user be aware of the Wi-Fi network.
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  • 8.
    What are the new supported formats for Media Link HD v1.5?
    Media Link HD v1.5 now supports MKV (H.264 HP, MPGE-4 SP, WMV v9, VC-1), OGG and FLAC so you can enjoy more content played on TV directly, no need to waste time to convert the files in those formats.
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  • 9.
    How can I improve the performance of my Media Link HD?
    [HTC Sense 4.0 and 4.1]: For best results, make sure your phone has been updated to Sense 4+ latest version. Also, try to position your Media Link HD away from other interfering wireless sources. Upgrading your Media Link HD with the newest firmware version may also improve performance. [HTC Sense 4+]: Upgrading your Media Link HD with the newest firmware version may also improve performance. NOTE: To verify the software of your device, please tap on All apps > Settings > About >Software information > Sense version.
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  • 10.
    Why can I use my Media Link HD at home, but not at my office?
    Please check the Sense version on your device. If your device is with HTC Sense 4.0 and 4.1 version, and you want to use Media Link HD in a corporate Wi-Fi environment, make sure IP multicasting is allowed on the network.
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  • 11.
    Can I watch 3D movies or view 3D images with Media Link HD?
    No, 3D formats are not supported.
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  • 12.
    Do I need to update the software on my phone before using Media Link HD?
    We highly recommend upgrading your Media Link HD compatible phone with the latest software before using Media Link HD for the first time.
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  • 13.
    Can I use another power supply such as the USB port on my TV to provide power to my Media Link HD?
    We strongly recommend to only use the official HTC cables and power supply provided with your Media Link HD. Although, some TVs may have USB ports, they may not be able to provide enough power to your Media Link HD.
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  • 14.
    Why can’t I connect Media Link HD to my Wi-Fi router?
    [For HTC Sense 4.0 and 4.1]: 1. Check if your phone has the correct network connection. 2. On your phone, open the Notifications panel. 3. Tap Settings > Wi-Fi. 4. Check if Wi-Fi is enabled. 5. Check if you are connected to your home network. 6. Be sure that you are not trying to connect to a network that blocks IP multicasting or requires a security certificate. 7. Make sure your phone and Media Link HD are close enough to a Wi-Fi router. Also, try to avoid areas that have a lot of noise or interruption from surrounding wireless signals. 8. Use a Wi-Fi router that supports 802.11a/g/n for better connection performance. [For HTC Sense 4+ devices]: It is not necessary to connect Media Link HD to WiFi router as it is using peer-to-peer mode for the connection between Media Link HD and your phone.
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  • 15.
    Does my Media Link HD need to be recharged?
    No, Media Link HD does not have a battery. It requires a power supply to operate. The power adapter must be connected to Media Link HD at all times.
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  • 16.
    What is dual screen display? Will the dual screen display support with all HTC devices?
    Dual-screen display is while you're viewing a photo or video in HTC Gallery, playing music in the HTC Music and watching movies in HTC Watch on the big screen, you can multitask to do other things such as take calls, browse the web, or send email. Currently, Droid Incredible 4G LTE by HTC, HTC EVO 4G LTE, HTC J, HTC One S, HTC One XC, HTC One XT, HTC One XL and HTC One X have full functionality. For HTC One V, HTC Desire V, HTC Desire VC and HTC Desire VT are compatible, but only some services are supported, e.g. HTC Gallery, HTC Music & YouTube. It is not supported to project what’s on your phone screen to your TV.
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  • 17.
    Why am I still seeing a blank screen after connecting Media Link HD to my TV?
    Check if the HDMI cable is properly connected to the device and to your TV. Check if you have selected the correct HDMI input as your TV’s input setting.
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  • 18.
    What does that LED color mean?
    A solid blue light indicates that Media Link HD is in active state. An alternating blue and red light indicates that Media Link HD is being configured by a phone. A flashing red light indicates that Media Link HD is starting up.
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  • 19.
    How do I set up my Media Link HD?
    For HTC Sense 4.0 and 4.1 devices, Connect your phone to a Wi-Fi router that does not block IP multicasting. For Sense 4+ devices, it is not mandantory to connect your phone to WiFi router. Connect your Media Link HD to your TV. When you see the Media Link HD screen on your TV, use three fingers and swipe up on your phone. Your phone should start to configuration process automatically. Your phone will automatically start to display content on your TV.
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  • 20.
    How come I can’t connect my phone to my Wi-Fi router when I am using Media Link HD?
    Media Link HD isn’t compatible with DFS (Dynamic Frequency Selection). In the 5 GHz mode, it is compatible with Band 1 (5.150 - 5.250 GHz) and Band 4 (5.725-5.850 GHz). If your Wi-Fi router has been set up using DFS, Media Link HD won’t be able to connect to your Wi-Fi router. Instead, it will directly connect to your phone and prevent your phone from connecting to the Wi-Fi router. If you still want Media Link HD to connect to your Wi-Fi router, refer to the documentation that comes with your Wi-Fi router for other methods of setting up a Wi-Fi router.
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  • 21.
    Why doesn’t the three finger gesture work?
    You may need to enable the three finger gesture on your phone first. On your phone, open the Notifications panel. Tap Settings > Display & gestures. Check if HTC Gestures is enabled.
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