Product Support

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HTC Hero

Choose a category:

Phone

How do I launch the Phone to make a call? more
From anywhere on your phone, press the Send key.
When I enter numbers to make a call, I do not see a list of possible matches. Is something wrong with my SmartDial feature? more
When you enter the first 1 or 2 digits of a number, the SmartDial feature will only search for a match in the Call History log. In order to search the SIM card, Contacts and Call history, you need to enter in at least 3 digits or letters.
How do I copy Contacts from my SIM to my phone? more
To copy contact entries between the device memory and the SIM card, follow these steps:

Note: Only copying from the SIM card to the device is supported.

From the Home screen, tap the People icon.
Press Menu and select Import.
Select Contact type, Google or Phone (SIM).
The contacts will then be synced to your device.
How do I access the Phone function on the device? more
From the Home screen, touch the Phone soft key at the bottom of the screen.
How can I put a call on Mute? more
While on the call, there will be an onscreen button to enable/disable Mute.
How can I make a conference call? more
Establish the first call. Once connected, press Menu>Add Call. Dial the second call and touch Call and the first call is placed on hold. Once connected on the second call, touch Menu>Merge Calls.
How can I adjust my in-call volume? more
While on an active call, press the Volume up/Volume down button on the left side of the device to adjust the in-call volume. Note: this option is only available while on an active call.
How do I link a contact to Facebook? more
In the contacts menu, select any non-SIM contact. Slide to Updates and Events>Tap Link Facebook Profile.
How do I turn the phone function on and off? more
A way to turn off the phone function is to switch your phone to Airplane mode. When you enable Airplane mode, all wireless radios on your phone are turned off, including the phone function, Bluetooth, and Wi-Fi. Press HOME > MENU, then tap Settings > Wireless & networks > Check Airplane mode.
How do I setup my Contact Card? more
My contact card provides a convenient way to store your personal contact information so that you can easily send it via MMS, Bluetooth and Mail. In addition, you can log in to your Facebook and Flickr accounts to receive notifications of your contacts' updates and events. On the All tab of the People screen, tap My contact card, and then press Menu>Edit. Make the desired changes and touch Save.