Product Support

HTC Hero

Choose a category:

Messaging

What types of email does my device support? more
IMAP, POP3, and Microsoft Exchange.
How many email accounts can my device support? more
Up to 1 Microsoft Exchange, 1 Gmail and 4 POP3 or IMAP accounts.
How do I set up my Microsoft Exchange account on my device? more
To configure Exchange email:

Press HOME and select the Mail Icon.
Touch Microsoft Exchange ActivesSync.
Enter your email address and password followed by Next.
Verify your email address, Server Name, Domain, Username and Password. Once everything is correct, touch Next.
The device will connect to the data network and verify the settings.
If everything has been entered correctly, the Sync options will be displayed.
Make the selections and touch Done.

The device will begin to sync Email, Contacts, and Calendar from your Exchange server.
How do I set up my e-mail for POP3 or IMAP account? more
From the Home screen select the Mail Icon.
Select Other (POP3/IMAP)
Type your e-mail address > touch Password and type your password > Next.
If you receive a warning message, read the message and touch OK. Type a name for your account > touch Name and type your display name.
Touch Done.
How do I send an SMS/MMS from my device? more
From the Home screen, touch Applications.
Touch the Messaging icon > New message.
At To, type the phone number or contact name. Contacts will appear as you type. Touch the contact, the message field and type your message.
If you want to add an attachment (picture, audio, etc.) press Menu > Attach.
Touch Send.
How do I access Yahoo Messenger on my device? more
Y! Messenger (Yahoo! Messenger) is not supported on this device.
How do I access Google Talk on my device? more
To sign In and chat online:

Press HOME > Applications > Google Talk.
Select Next and follow the onscreen prompts.
How do I access AIM Messenger on my device? more
AOL Instant Messenger is not supported on this device.
I can’t get connected to my instant messenger, what is the problem? more
Verify that you are within Data coverage (there will be a “G”, “E”, “ 3G” or “H” in the display of your device if you are).

Check internet connectivity via the Browser. If you are unable to connect, resolve that issue prior to continuing with any instant messenger application.

Verify that the service is not offline by signing into your messenger account from another device (PC).

Ensure that you have the correct user id and password.

Perform a Soft reset on the device.