• Collapse All
• |
• Expand All

General and Other

My device shows “No Service”. What is wrong? more

Verify with your carrier that your service has been activated, your device has been programmed, you are within network coverage and there are no network issues.

Power the device off/on.

Select Menu > Settings > Wireless Controls and verify that your device is not in Airplane mode. Next, select Mobile Network Settings and check your settings. Was this helpful? Yes | No

What bands does the device support? more

HSPA/WCDMA: 850/1900 MHz-Up to 7.2 Mbps down-link and 2 Mbps up-link speeds

Quad-band GSM/GPRS/EDGE: 850/900/1800/1900 MHz Was this helpful? Yes | No

Why am I not able to connect to GPRS/EDGE/UMTS/HSDPA? more

You may have traveled outside of the coverage area or you may have incorrect settings in your device. Perform a Soft reset on the device and is the issue remains, contact your wireless carrier for assistance. Was this helpful? Yes | No

What does a Hard Reset do and how is it performed? more

A Hard Reset (aka factory data reset) removes all information from your device and returns it to a state just like it has never been used before. The Hard Reset will erase all your data and require you to go through set up screens. This process will take around 5 minutes. From the Home screen, press Menu > Settings > slide screen upward > SD Card & Phone Storage > Factory data reset > Reset phone. Was this helpful? Yes | No

When should I perform a Hard Reset? more

A hard reset basically returns your device RAM to factory conditions, the device is restored to its default settings – the way it was when you first purchased it and turned it on.

Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain. This is a drastic step, and should only be taken in the event that there is some kind of hardware failure, gross system error, or if you want to remove all of your data from the device. A Hard Reset should only be done if nothing else worked to recover your device. Was this helpful? Yes | No

What is a Soft Reset and how is it performed? more

A soft reset basically resets the memory structure in the handheld. This recovers the device from memory conflicts, corrupted system service chains (mainly due to attempting hacks), memory leaks, and system lockups due to the “Fatal Exception” program errors. Removing the battery from the device while it is still powered on is NOT a soft reset and can actually damage the device.

A Soft Reset is performed by:
Powering the device OFF.
Remove the battery for 10 seconds.
Re-insert the battery and power the device on.
Was this helpful? Yes | No

What bands/frequencies does my device support? more

HSPA / WCDMA: 1900/850 MHz GSM: 850/900/1800/1900 MHz (Band frequency, HSPA availability, and data speed are operator dependent.) Was this helpful? Yes | No

How can I tell how much free memory I have left on my device? more

From the Home screen, press Menu > Settings > slide screen upward > SD Card & Phone Storage and under SD card, view Available space. Was this helpful? Yes | No

How can I lock the keys and screen of my device? more

Tap the Power button to turn the screen off. Was this helpful? Yes | No

How do I zoom? more

While browsing websites using the web browser, viewing an image in Albums, or using other applications that support zooming you can use two fingers in a pinching motion to zoom in/out. You can also double tap the screen to zoom in. Was this helpful? Yes | No