Product Support

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HTC Desire™ (TELUS)

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System and Upgrade

How can I see how much available memory my device has? more

From the Home screen on your device, select Menu > Settings > SD Card & Phone Storage. Here you will see the storage details for your SD card as well as the device’s internal memory.

How can I tell what version of software my device is running? more
To see the version of software running on your device, from the Home screen select Menu > Settings.

Next, select About Phone > Software Information to view the details.
How do I stop applications from running in the background? more

You may browse the Market to find programs that will allow you to see which applications are running as well as giving you the ability to stop them.

How do I switch between running programs? more
Press and hold the Home button to show the current running programs.
What is Firmware over the air (FOTA)? more
Firmware over the air or FOTA is a convenient way of updating the system software of your android phone. It doesn’t require the device to be plugged into a computer to perform the update. It also allows the phone to retain user information like contacts, calendar, emails, text messages and more.
How does FOTA work? more
The HTC Desire routinely checks for software updates. When a software update is available, the phone notifies the user that a new software update is available and prompts the user to download the update file to the phone. Once the user has downloaded the update file, which gets stored into the memory card, the device prompts the user to install the update. After the installation is complete the phone reboots and the device is updated.
What happens if the downloading breaks in the middle? more
The download manager is capable of resuming a download. If the downloading is interrupted because of data connection down, or user turns off device, the download will resume as soon as the next time getting the data connection back.
What happens if the installation breaks in the middle? more
The FOTA installation is performed in the Recovery mode; there is no way for users to interrupt the process unless the device runs out of battery. In such cases the device can still reboot into Recovery mode and restart or resume the installation when the battery is back.
What is the FOTA behavior in roaming mode? more
In roaming mode if the data connection is through 3G/GPRS, all check-ins and downloads will be blocked. If Wi-Fi connection is available then the checking and downloading can still work.