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Synchronization

What kind of data/information/content can I sync with my device? more

If you are set up to sync with a Microsoft Exchange server: Email, Contacts, and Calendar.

If you are using HTC Sync: Contacts and Calendar from Outlook® or Outlook Express (wired syncing only). Was this helpful? Yes | No

What synchronization software supports my device? more

HTC Sync is compatible with this device and allows you to sync Contacts and Calendar Events from Outlook and Outlook Express to your device via USB.

The USB debugging check box in Home > Menu > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync. You can find the latest version of HTC Sync and drivers from Support section of our website. 

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How do I copy files, music and video between my phone and PC? more

To transfer files from your computer to your phone’s storage card, you need to set the phone’s storage card as a USB drive. Connect the phone to the computer using the USB cable, and open the Notifications panel. Tap USB connected and then tap Mount, the phone will appear as an external USB drive in your computer.

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Why can't I synchronize my phone and PC using HTC Sync? more

Before syncing for the first time, please ensure that USB Debugging is turned on in Menu > Settings > Applications > Development > USB Debugging. If still not able to synchronize, please download the latest driver and HTC Sync software from the Support section at www.htc.com/ca. Your antivirus or firewall application must also be set to allow HTC Sync access. If previously able to synchronize, you can uninstall any recently installed applications and uninstall and reinstall HTC Sync. If still not able to connect please contact us using the Support section at www.htc.com/ca. 

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I want to sync my device with my Mac; am I able to use HTC Sync to do this? more

HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. to your HTC Desire™ by mounting the Desire as a disk drive. Was this helpful? Yes | No

Every time I connect my phone to a PC running Windows® XP the Found New Hardware Wizard launches which says it Cannot Install This Hardware? more

To mount your phone as a USB drive, after connecting to your PC, open the Notifications Panel (by touching and then dragging the status bar down) on your device. Then, in the Notifications Panel, touch USB connected and then touch Mount. Was this helpful? Yes | No

To mount your phone as a USB drive, after connecting to your PC, open the Notifications Panel (by touching and then dragging the status bar down) on your device. Then, in the Notifications Panel, touch USB connected and then touch Mount. more

Using a Google account on your phone will provide synchronization between Google services such as Gmail, contacts, and calendar events. Was this helpful? Yes | No

Where can I find the latest software for my device? more

The latest software for your device can be found by going to www.htc.com/ca > Support. Select your device model and then the Downloads tab. Any new software that is intended for your device will be found here.

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Why should I use my Google account to sync with my phone? more

Using a Google account on your phone will provide synchronization between Google services such as Gmail, contacts, and calendar events. Was this helpful? Yes | No