Working at HTC

Life at HTC
HTC is the Place to Start or Further Your Career
As a recognized world leader in the mobile device market, HTC provides you with the launching pad in starting or furthering your career. HTC is part of the global market that breeds flexibility, new technologies and innovations. This creates opportunities and an environment for you to challenge yourself and grow with the future.
In HTC, your value will be recognized and your career will have direction. If you want to be part of a team that comes up with innovative ideas, designs cutting-edge products, uses the latest technology and you want to have fun while doing it, HTC is the place for you.
HTC as an Employer
HTC's philosophy is Integrity, Innovation and Execution.
Integrity - Integrity is an integral part of HTC beliefs, whether it be between HTC and its employees, or HTC and its customers. We believe that integrity is vital for us to win our employee's trust and support, and to expand our client base in a very competitive market.
Innovation - Innovation is what drives us to provide our customers with cutting-edge products. In HTC, innovative ideas are encouraged at work and tested in our products. Innovation and the willingness to take on challenges have helped HTC stare down difficulties, and achieve near-impossible objectives.
Execution - We insist on providing our customers with the best and highest-quality products. Each detail in the development process is subjected to the strictest standard to ensure a superior final product. Our commitment to the smallest details and execution brings the best service and value to our customers.
Grow with Us
HTC puts a premium on its employees and therefore we encourage professional and personal growth. Based on this philosophy, training and job rotation are designed to further the development of HTC employees.
New Employee Orientation and EvaluationHTC helps new employees easily acclimate to the company by arranging an orientation program and performing an evaluation after the employee's probation period. |
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Professional TrainingHTC has set up various professional training programs to provide its employees with the necessary skills and knowledge to perform their work at a high level. Based on an employee's job requirements, HTC arranges the proper training program to fit the employee's needs. |
Management TrainingHTC makes sure that its managers are properly trained in being good managers as well as good leaders. A well-designed management training program provides HTC managers with the knowledge to build team spirit, motivate team members, and fulfill department goals. |
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Job RotationHTC has instituted a job rotation program based on employee's self-development and organization development needs. During performance reviews, career planning can also be discussed with the focus on the employee's motivation or willingness to rotate jobs and enhance his/her skills. |
Current vacancies
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1. Customer Service Engineer, Sydney Australia
Position: Customer Service Engineer
Responsibilities:
1. Product Service Plan & Readiness Mgmt
2. ASP & Call Center Management
3. Spare Parts Inventory & Order Fulfillment Management
4. ASP & Call Center Contract Management
5. Service Quality & DOA/RMA & Crisis Management
6. Service Cost & Budget Management
7. New Product Training & Technical support to ASP and Call Center Partners
8. Customer Complaint & Situation Management
9. Strategy and Practice DevelopmentRequirements:
- Degree Qualification in Engineering.
- Minimum 5 years with customer service experiences in mobile phone industry.
- Excellent technical understanding of mobile devices
- Excellent oral and written communication skills.
- Transformational leadership skills and a team oriented leader
- Strong people management skills
- The ability to supervise, develop and motivate associates to work in a self directed team environment
- Proactive, self-motivated
To apply please submit your resume referencing the desired position title to Lichi_Hsu@htc.com