When you activate your phone, HTC collects certain deidentified data to help us understand the number and types of phones activated and when they are activated; the general location of phones activated to ensure adequate software support, to administer updates, and to diagnose system issues; and to understand when your phone was activated to see if you qualify for certain services, such as HTC Advantage. Activation data we collect includes: IMEI, MEID, or SN; device status; connected network; device model, model id, and model number; time zone; country; locality and sublocality; zip code; current operating system; ROM version, language; and other data about the time and status of your activation.
HTC collects Usage Reporting Data and analyzes the way you and other users use HTC devices and features to develop improved versions of its features, functions, products and services and to make them easier and more intuitive to use. HTC also uses Usage Reporting Data for statistical research purposes and to improve our marketing efforts.
Usage Reporting Data is not collected in a form that identifies you directly. HTC may reidentify this data if you sign up for or use services that need to know your identity, such as HTC Account and certain HTC apps, or when you request HTC services like technical support.
Usage Reporting Data we collect can include, for example:
Your Usage Reporting Data is recorded, secured and stored locally on your device. Your device will transmit the collected data by a secured channel (HTTPS) from your device to HTC. When the data is transmitted it will be linked to your device serial number in hashed form.
You can opt-in or out of HTC’s collection and use of your Usage and Reporting Data at any time by going to Settings>About>Usage and Error Reporting.
HTC uses Error Reporting to improve its hardware and software performance and reliability based on error reports you submit from your device when a program, app or piece of hardware experiences an error. HTC collects the error reports that customers send, analyzes them and uses the aggregated and deidentified information to determine what is causing problems for our customers. HTC also provides aggregated Error Reporting information to third parties to help them fix errors and improve their products. You can choose whether or not to send error reports to HTC as further outlined below.
When you experience an error, software on your device gathers information that describes the error and other information (such as network and general location information) that may help HTC identify and resolve the problem. The content of error reports vary depending upon the cause and nature of the error. Error reports may include the following types of information:
Error information. Information about the type of error and a description of the error.
Device Information. Includes information about the device, such as the device name, device ID, build ID, model, product, and version release, as well as hashed serial number.
Log file. Information about the state of your device at the moment the error occurred that may be helpful in determining the cause of the error. The log file may contain personal information relating to the event, such as your precise location data if a location-based service crashes, but any personal information which is unintentionally collected during the error reporting process will not be used to identify or contact you, will not be used for any other purpose, and will not be shared with any third parties.
When your device or an app on your device crashes, fails to respond or stops unexpectedly because of an error, you will be asked if you would like to send an error report. You will have the option to choose whether you want to be asked each time a report is created or if you would like to automatically send reports without prompting. If you select the automatic report option, future reports will be sent without requiring your consent. You can view the details of the report before sending it, unless you have selected the automatic reporting feature. If you want to turn off the automatic reporting feature, you can change the Error Reporting setting on your device at any time by going to: Menu>Settings>About> Usage and Error Reporting
You can choose how a report will be sent, either when there is a data connection or when a Wi-Fi or cable connection is available. If you indicate that you would like to send the report via the data connection, standard data charges may apply. If you select the automatic reporting feature, the network preference you choose at the time you select automatic reporting will apply unless you change it by changing the Error Reporting setting on your device to ask each time before sending a report, as outlined above.
HTC’s Sense Home provides you with news, articles and stories, and recommendations about content and apps tailored to your interests. With your consent, HTC Sense Home runs constantly in the background so that you can receive timely information about current events, new content and recommendations, as well as reminders and alerts about shows and other content. HTC Sense Home collects, accesses, and uses a variety of information to tailor recommendations to your preferences, including: your calendar (as well as any confidential information included in your calendar); your social information (such as call log and contacts); your precise location (using GPS and network based location mechanisms) to determine home, work and common hangouts; network communication (full network access); your accounts (add or remove accounts, create accounts and set passwords, use of accounts on the device); storage (modify or delete the contents of your SD card); phone calls (directly call phone numbers, read phone status and identity); battery settings; sync settings; wall paper; your app information (run at start-up); default settings; and system tools.
In order to provide you with a personalized experience, HTC Sense Home collects certain usage data specific to you and your use of HTC Sense Home and your device, such as:
With your consent, HTC Sense Home uses your home and work address (provided or verified by you) and collects your precise location data, as well as common hangouts, to tailor location-based recommendations for you, such as restaurants for lunch near work or events near your home.
If you choose not to opt in to HTC Sense Home’s requests for identifiable usage data and precise location data, we will be unable to offer you personalized content and recommendations. You may still receive recommendations based on your city or region or related to content you add to HTC Sense Home.
You may change your HTC Sense Home settings at any time by going to: Sense Home > Menu > “Personalize HTC Sense Home”